Resnan Diazz

At Brooksfield, I delivered personalized customer service in-store and through online channels, supporting customers throughout their purchasing journey.

I presented products, identified customer needs, handled questions and objections, negotiated solutions, and helped close sales.

I also provided post-sale support and followed up with clients to build lasting relationships. I worked toward individual sales targets while maintaining a focus on customer experience.

Alongside sales, I assisted with product organization, inventory-related tasks, and daily store routines, and helped structure internal procedures to improve team communication and workflow consistency.