Lucas Sena

- Monitor performance and ensure that online and offline rewards are aligned with business requirements.
- Identify individual customers and take strategic actions based on their stage (new Key Accounts, churn, inactive, returning, big winners) to drive growth and engagement.
- Create and implement strategic campaigns for high-value customers, ensuring quick execution, detailed monitoring, and acc

• Provide responsive and adept support for customer-facing communication in specified languages
• Investigate and propose effective solutions to address customers' issues
• Collaborate with different departments to expedite the resolution of customer concerns
• Manage client accounts with precision and efficiency

- Develop attractive and functional designs for Octopus Gamers' visual identity, including logos, banners, and promotional materials.
- Manage and create advertising campaigns and marketing strategies to promote the brand and drive sales.
- Create and develop innovative and interesting game concepts.
- Produce and edit videos for the YouTube channel, ensuring a quality visual and auditory exper

- Resolution of incidents related to customer machines located in the US/Canada.
- Interaction made by e-mail through Freshdesk
- Tickets management and follow-up.

Customer Team Leader
- Responsible for the new hires' training and follow-up
- Responsible for the business playbook development.
- Participated in the new Customer Team Leader training.

- Responsible for the implementation, management, and development of the English immersion course, enabling students to speak the language more quickly.
- Creation of the website and participation in the development process of the company's logo and name.
- Marketing and Social Media.
- Teaching the language through in-person or online courses.
- Development of the material and planning of the cla

- Solved customer issues related to their stay when they're travelling abroad.
- Assured that the customer had the best experience possible through provinding a good service and fast solutions.
- Issued flight tickets and registered all information on Sabre system.

- Planned and performed presential English classes, aiming the student fluency in all profiency skills.
- Followed up the students development and all their activities through and online platform.
- Engaged the students to practice and do the activities in English.
- Made reports related to the students' developement.

- Planned and perfomend presential English classes, aiming the student fluency in all profiency skills.
- Engaged the students to practice and do the activities in English.
- Created an online website to posts my infomations and English lessons.
- Designed midia posts, logos and arts with Photoshop.

- Troubleshooting of computer and network issues for user at the client (Nestlé).
- Identify new procedures and update the knowledge company's knowledge basis.
- Identify the issues and send the informations to the correct teams related to them.

- Assegurar a satisfação dos clientes através de atendimentos rápidos e descontraídos.

- Receber chamadas internacionais do cliente alocado nos EUA.
- Identificar problemas e encaminhar para as áreas responsáveis pela sua resolução.

Worked as Operador de BPO at Atento.

Specialization focused on digital animation and scenery creation for films, games, and interactive media. Covers 3D modeling, animation, concept art, art direction, and digital environment production

This course covers a wide range of topics, including 3D modeling, animation, artificial intelligence, optimization, and monetization, equipping me to thrive in the rapidly growing gaming industry.

The professional acting course at the renowned Teatro Escola Macunaíma offers a deep immersion in the performing arts, with a focus on the actor’s technical, creative, and emotional development.

Game Designer Profession Course that covers building a game through the GDD, development in Unreal Engine, and creation of 3D assets in Blender.

The course is a comprehensive program focused on art, design, animation, and game development, providing fundamental skills and technical knowledge required to enter the creative industry. The course covers topics such as drawing, digital illustration, 3D modeling, animation, and game design, utilizing industry tools like Adobe Photoshop, Illustrator, and Unreal Engine.