Lucas Gabriel
@lucasgabriel2
Customer support and account resolution specialist skilled in dispute resolution, live chat workflows, and SLA compliance.
BrazilWhat I'm looking for
I’m a Customer Support & Account Resolution Specialist with 1.5+ years of experience in high-volume, multi-channel customer operations, dispute resolution, and strict SLA adherence. I’m expert in live chat and messaging workflows, multi-system navigation, and regulatory compliance, and I’m certified in Zendesk Support and HubSpot Customer Service.
I de-escalate complex disputes, negotiate resolutions under compliance standards, and use CRMs to log inquiries, track account statuses, and maintain fast response times. With high-speed typing (82 WPM, 96% accuracy) and customer-first communication, I focus on resolution quality that drives retention and agreement conversion.
Experience
Work history, roles, and key accomplishments
Collection & Customer Support Specialist
MJ Cobranças
May 2026 - Present (3 months)
Managed high-volume customer support via chat and phone, negotiating compliant resolutions while adhering to strict SLAs. Logged and tracked inquiries in internal CRMs, monitored account status, and de-escalated complex disputes to drive agreement conversion.
Collection & Operations Assistant
Schulze Advogados Associados
Aug 2024 - Jul 2025 (11 months)
Handled multi-system collection and operations tasks with high data accuracy and strict SLA adherence. Partnered with legal teams to resolve complex claims using financial regulations and compliance knowledge.
Customer Service Agent
Gestão Contact Center
Oct 2023 - Apr 2024 (6 months)
Supported customers in a fast-paced, high-volume environment, using active listening to drive issue resolution. Managed inquiries across customer service workflows to maintain response quality under shift demands.
Education
Degrees, certifications, and relevant coursework
Lucas hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
BrazilAuthorized to work in
Job categories
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