Lucas Ferreira Estrada

My Key Responsibilities working on customer services was addressed to the customer queries daily across multiple channels with high satisfaction levels, resolved issues related to account access, payment delays, game functionality, and bonus eligibility, guided new users through the registration process and explained platform features, conducted preliminary troubleshooting for connectivity and account-related issues, verified user accounts for compliance, ensuring adherence to regulatory requirements, educated customers on wagering requirements, odds calculations, and bonus terms to enhance their understanding of the products, engaged with dissatisfied customers to address complaints. I’m dedicated about delivering excellent customer service and resolving issues efficiently to enhance user satisfaction, have multitasking and time-management expertise in high-pressure environments and aways have a mindset on showing empathy and patience when dealing with challenging customer situations