Lucas Abreu
@lucasabreu1
I resolve customer issues across channels and bring IT fundamentals to technical support.
BrazilWhat I'm looking for
At Callink, I handle inbound and outbound customer interactions, resolve client requests across multiple channels, and maintain clear communication in a high-volume environment.
I'm a bilingual Portuguese and English customer support professional with a bachelor's degree in Systems Analysis and Development. My technical foundation, adaptability, and experience managing orders and payments independently at Pisou Dançou help me deliver reliable support for remote international teams.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Callink
Oct 2025 - Present (10 months)
Handles inbound and outbound customer service interactions, resolving client requests and issues across multiple contact channels. Recognized for high-quality service delivery and clear communication, adapting quickly to internal systems and processes.
Education
Degrees, certifications, and relevant coursework
UNIPAC
Bachelor's Degree, Systems Analysis and Development
Completed a Bachelor's degree in Systems Analysis and Development in July 2023.
Tech stack
Software and tools used professionally
Availability
Location
BrazilAuthorized to work in
Job categories
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