Open to opportunities

LuAnn Roberts

@luannroberts

Message

Results-driven executive assistant with exceptional communication and problem-solving skills.

United States

Message

What I'm looking for

I am looking for a role that values strong communication and problem-solving skills, offers opportunities for growth, and fosters a collaborative work environment.

I am a results-driven professional with a proven track record of delivering exceptional support and problem-solving solutions. My strong communication skills enable me to engage effectively with clients, while my expertise in report writing ensures that all information is documented accurately. I pride myself on building strong relationships based on integrity and professionalism.

In my recent role as an Executive Assistant at KC Apex, I demonstrated proficiency in organization and time management, serving as a vital liaison between the managing broker and clientele. My experience as a Realtor at Reece Nichols allowed me to conduct extensive market research, negotiate transactions, and propel sales growth by 80% within my second year. I have consistently received positive testimonials from clients, reflecting my commitment to exceptional customer service.

Throughout my career, I have also worked as a Health Screener, Licensed Massage Therapist, and in various administrative roles, showcasing my versatility and ability to thrive in high-pressure environments. I am passionate about fostering client loyalty and driving business success through personalized service and effective communication.

Experience

Work history, roles, and key accomplishments

Business Systems Analyst I – Help Desk Support

SPRINT-Financial & Local Billing Services

Supported clients in managing Customer Records & Billing System, resolving issues and updating documentation. Provided monthly statistical reports and led Business Process Improvement and Quality Teams.

Billing Documentation Process Improvement Quality Assurance

Licensed Massage Therapist

Self Employed

Jun 2002 - Present (23 years)

Managed all facets of business operations, including paperwork, documentation, billing, and appointment scheduling. Drove client acquisition and retention through personalized and print marketing initiatives, fostering unwavering client loyalty.

Business Operations Marketing Billing Scheduling

Sr. Administrative Assistant

SPRINT, Human Resources

Managed client contact, correspondence, and inquiries regarding benefits, while administering company benefit plans and resolving grievances. Responsible for planning and coordinating meetings and travel arrangements.

Client Relations Benefits Administration Grievances Travel Coordination Human Resources

Product Consultant | Product Support Representative

GeoAccess, Inc.

Oversaw end-to-end client project management using GeoAccess software, providing comprehensive training and support. Excelled in testing new releases and contributed to impactful consulting projects.

Project Management Software Training Technical Support Software Testing Consulting Client Management

Help Desk Analyst

Humana Health Care Plans

Coordinated the development of a groundbreaking system support function and supervised department technicians. Provided expert technical hardware/software support, responding promptly to trouble calls and assuming responsibility for evaluation and procurement.

Team Supervision Technical Support Network Administration Procurement

Executive Assistant

KC Apex

Jan 2024 - Present (1 year 5 months)

Provided executive support, demonstrating proficiency in organization, time management, and communication skills. Handled confidential information and managed Customer Record Management for the Executive Broker, procuring signatures for listing agreements/contracts.

Time Management Communication Confidentiality Customer Relationship Management Contract Management

Realtor

Reece Nichols

Sep 2020 - Present (4 years 9 months)

Conducted extensive market research, developed a robust network of contacts, and guided clients through property viewings and negotiations. Propelled sales to 80% growth within the second year, achieving nearly one million dollars in sales.

Market Research Networking Negotiation Customer Service Sales Growth Real Estate Transactions

Health Screener

Cerner, HealtheKids Screenings

Sep 2014 - Present (10 years 9 months)

Conducted thorough health assessments including hearing, vision, and vital signs. Streamlined process flow by collaborating with school staff and management, successfully screening over 10,000 students.

Process Improvement Team Collaboration Data Collection

Education

Degrees, certifications, and relevant coursework

Webster University

Bachelor of Arts, Business Management

Completed a Bachelor of Arts in Business Management with a minor in Computer Science. This program provided a strong foundation in both business principles and technical skills.

Kansas State University

Attended Kansas State University, gaining foundational knowledge in various subjects. Furthered education at William Jewell College, expanding academic breadth.