Roshelle Boston
@roshelleboston
Experienced executive administrative professional with 15+ years of success.
What I'm looking for
I am an Executive Administrative Professional with over 15 years of experience in administrative support, customer service, and operations. My proven ability to support senior executives, manage office workflows, and provide outstanding service in fast-paced environments has been a cornerstone of my career. I pride myself on my communication skills, organization, and attention to detail, which have consistently enabled me to deliver results and proactively solve problems.
Currently, I am a Licensed Real Estate Agent with Better Homes and Gardens Real Estate Metro Brokers, where I guide clients through the buying, selling, and renting processes. My role involves coordinating property showings, managing MLS listings, and negotiating contracts while ensuring compliance with real estate laws. Additionally, I serve as a Professional Assistant II for the Fulton County School System, where I act as the primary point of contact for internal and external communications, maintain confidential student records, and coordinate numerous events annually.
Throughout my career, I have held various positions that have honed my skills in office administration and customer service. From my time as an Underwriting Service Assistant at State Farm to leading a Quality Assurance team at SourceHOV, I have developed a strong foundation in managing tasks efficiently and improving processes. I am passionate about leveraging my expertise to contribute positively to any organization I am part of.
Experience
Work history, roles, and key accomplishments
Licensed Real Estate Agent
Better Homes and Gardens Real Estate Metro Brokers
Sep 2023 - Present (1 year 10 months)
Guided clients through the process of buying, selling, and renting properties with personalized support. Coordinated property showings, managed MLS listings, and handled all aspects of real estate transactions.
Professional Assistant II
Fulton County School System
Jun 2023 - Present (2 years 1 month)
Acted as primary point of contact for internal and external communications, fielding 100+ inquiries weekly across phone, email, and in-person channels. Maintained confidential student records with 100% accuracy and compliance with state regulations.
Instructional Paraprofessional
Fulton County School System
Jun 2021 - Present (4 years 1 month)
Supported instructional and administrative tasks, including preparing reports, managing academic records, and assisting with student tracking and performance. Communicated directly with parents to support student development, increasing engagement and satisfaction.
Instructional Paraprofessional
Atlanta Public School System
Feb 2019 - Present (6 years 5 months)
Assisted academic staff in the preparation and delivery of curriculum for 150+ students. Maintained organized student documentation and generated over 50 progress reports quarterly.
Underwriting Service Assistant / Call Center Support
State Farm
Mar 2016 - Present (9 years 4 months)
Processed 100+ policy adjustments per week with attention to regulatory compliance and documentation accuracy. Responded to customer and agent inquiries with a 95% first-contact resolution rate.
Quality Assurance Team Lead
SourceHOV
Jan 2012 - Present (13 years 6 months)
Directed day-to-day task assignments for a 50+ person QA team, including documentation review, process auditing, and workflow oversight. Produced and analyzed weekly performance metrics for executive reporting.
Education
Degrees, certifications, and relevant coursework
North Clayton High School
High School Diploma, General Studies
2001 - 2005
Completed high school education, gaining foundational knowledge across various subjects. Developed essential skills in communication, critical thinking, and problem-solving.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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