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Luana TerraLT
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Luana Terra

@luanaterra

Sustainable projects and operations coordinator at Travelopia, coordinating international logistics and securing €50,000 in environmental project funding.

South Africa
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At Travelopia Limited, supporting Sunsail & The Moorings, I coordinate pre-departure logistics, international documentation and regulatory compliance for charter clients across Europe, the UK and the US. I achieved an average of 130% against operational efficiency and ancillary service milestones over several consecutive months.

I also audited Salesforce and HubSpot workflows with technical teams, identifying bugs and implementing workarounds to increase data-processing capacity.

At Biomechatronics France, I managed cross-border operations and implementation timelines for the BioUrban sustainable line. I secured public and private environmental tenders, including €50,000 in project funding to support Series A readiness.

At Zanzibar White Sand Luxury Villas & Spa · Relais & Châteaux, I designed and deployed an internal communication and scheduling application and developed operational SOPs. I also managed guest relations and real-time service recovery, achieving a 75% Guest Satisfaction Score.

Experience

Work history, roles, and key accomplishments

Travelopia Limited logoTL
Current

International Travel Operations & Logistics Specialist

Travelopia Limited

Jan 2025 - Present (1 year 9 months)

Coordinate pre-departure logistics, international documentation and regulatory compliance for charter clients across Europe, the UK and the US. Achieved an average of 130% against operational efficiency and ancillary service milestones and audited Salesforce and HubSpot workflows to increase data-processing capacity.

BF

Junior Project Engineer

Biomechatronics France

Dec 2023 - Oct 2024 (10 months)

Managed cross-border operations and implementation timelines for the BioUrban sustainable line, working with the CEO and partners in Portugal. Secured public and private environmental tenders, including €50,000 in project funding, and prepared operational research for integrations with the Saudi Green Initiative and NEOM Vision 2030.

ZS

Assistant General Manager

Zanzibar White Sand Luxury Villas & Spa

Jun 2022 - Nov 2022 (5 months)

Designed and deployed an internal communication and scheduling application to streamline reservations and interdepartmental logistics. Developed SOPs across operational divisions and managed guest relations, achieving a 75% Guest Satisfaction Score.

Education

Degrees, certifications, and relevant coursework

ES

ESI Business School

Master 2, Green, Social & Digital Management

2023 - 2024

Master 2 in Green, Social & Digital Management from ESI Business School, Aix-en-Provence, France, 2023-2024.

IB

Institut Paul Bocuse

Bachelor (Hons.), International Hospitality & Restaurant Management

2019 - 2023

Bachelor (Hons.) in International Hospitality & Restaurant Management from Institut Paul Bocuse, Écully, France, 2019-2023.

IL

International School of Lusaka

International Baccalaureate & Cambridge IGCSE, General Education

Completed International Baccalaureate and Cambridge IGCSE at International School of Lusaka, Zambia.

Tech stack

Software and tools used professionally

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