Loyce Velma Amondi
@loycevelmaamondi
Motivated software developer
KenyaWhat I'm looking for
Loyce is a motivated software developer with a passion for creating user-friendly applications. She has experience in coding and problem-solving and enjoys working with teams to build great software.
She has worked as a Customer Service Representative at Livecode Technologies Limited, where she utilized CRM tools like Zendesk and HubSpot to track and manage client interactions. Additionally, she has experience in using ticketing systems to prioritize and resolve customer issues.
Loyce has also worked as a Cyber Attendant at Google Net Computers, where she gathered customer feedback to inform service improvements and assisted customers with inquiries about services and usage.
Experience
Work history, roles, and key accomplishments
Customer Service
Livecode Technologies
Oct 2021 - Oct 2023 (2 years)
Provided customer support, managed 100+ customer inquiries weekly, and improved case resolution time by 20%
Facilitator
Andela Community
Jul 2021 - Sep 2021 (2 months)
Volunteered as a facilitator, helping with community development and education
Cyber Attendant
Google Net Computers
Mar 2020 - Feb 2021 (11 months)
Assisted customers with inquiries, managed reservations, and gathered customer feedback
Education
Degrees, certifications, and relevant coursework
AkiraChix
Diploma, Information Technology
2021 - 2021
Completed the codeHive Programme, focusing on UI/UX design, front-end mobile and web development, backend development, UX research, and IoT solutions. Gained practical skills in using tools like Figma for design and Django for server-side applications.
Kobala Secondary School
Kenya Certificate of Secondary Education, Secondary Education
2016 - 2019
Grade: C
Achieved the Kenya Certificate of Secondary Education with a grade of C. Developed foundational knowledge in various subjects, preparing for further education in technology.
Kogweno Primary School
Kenya Certificate of Primary Education, Primary Education
2004 - 2015
Grade: B-
Completed the Kenya Certificate of Primary Education with a grade of B-. Established early educational foundations that contributed to future academic pursuits.
Availability
Location
KenyaAuthorized to work in
Job categories
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