EM

Open to opportunities

Eric Makori

@ericmakori

Hardworking software development trainee with project management and IT foundations.

What I'm looking for

I seek an entry-level role where I can apply software development and IT skills, grow through hands-on projects, work collaboratively, and contribute to community-positive outcomes.

I am a dedicated software development trainee with certificates in Software Development, Project Management, and Information Technology, complemented by digital literacy training in AI and employability skills. I bring hands-on experience in service delivery, field sales, community volunteering, and customer-facing roles, with strong communication, leadership and attention to detail.

I work well independently or as part of a team, have delivered small-scale software and project tasks, and have practical experience installing home internet and supporting clients. I seek to contribute technical skills and a strong work ethic to an organization focused on growth and impact.

Experience

Work history, roles, and key accomplishments

PI

Field Sales Agent

Poa Internet

Executed field sales and home installation of internet services, driving customer acquisition and supporting on-site setups.

Field Sales Customer Acquisition Installation Troubleshooting Sales Marketing Customer Service

SL

Service Delivery Agent

Samasource Limited

Delivered digital work services and supported project tasks, contributing to successful completion of digital literacy and data annotation projects.

Service Delivery Data Annotation Client Communication Teamwork

CB

Assistant Agent

Co-operative Bank

Supported branch operations and customer service tasks, assisting clients with banking inquiries and routine transactions.

Customer Service Banking Operations client support Cash Handling Communication Teamwork

CL

Consultant Agent

CloudFactory Limited

Provided consulting support for service delivery operations, improving task coordination and quality adherence across distributed teams.

Consulting Service Delivery Operations Coordination Quality Assurance Client Communication Team Collaboration

SC

Community Volunteer

Shining Hope For Community

Volunteered in community cleanliness initiatives and employability programs, improving local sanitation and participant skills.

Community Outreach Program Support Employability Skills Teamwork Communication

Education

Degrees, certifications, and relevant coursework

IT

Institute of Software Technologies

Certificate, Software Development

2022 -

Completed a Certificate in Software Development beginning in 2022.

NS

Nairobi Institute of Business Studies

Certificate, Project Management

2021 - 2022

Completed a Certificate in Project Management from 2021 to 2022.

RI

Railways Training Institute

Certificate, Information Technology

2017 - 2019

Achieved a Certificate in Information Technology between 2017 and 2019.

SS

Shining Hope for Community (SHOFCO)

Certificate, Computer Literacy

2016 - 2017

Completed a Certificate in Computer Literacy during 2016–2017.

SL

SamaSource Limited

Certificate, Digital Literacy (Artificial Intelligence)

Completed a certificate in Digital Literacy (Artificial Intelligence).

GU

Generation (USAID)

Certificate, Sales and Marketing

Completed a Certificate in Financial Sales and Marketing (employability and sales training).

Tech stack

Software and tools used professionally

Gmail

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Eric Makori - Field Sales Agent - Poa Internet | Himalayas