Open to opportunities

Lucky Oula

@luckyoula

Message

Ambitious full stack developer eager to leverage skills.

Kenya

Message

What I'm looking for

I seek a role that allows me to utilize my skills while fostering growth and learning opportunities.

I am a dedicated and hardworking individual with a strong desire to apply my academic and practical skills in a professional setting. My journey began at Moringa School, where I earned a Certificate in Full Stack Development, equipping me with the technical skills necessary to contribute effectively to an organization. I am committed to achieving organizational goals while continuously seeking opportunities for personal and professional growth.

Throughout my career, I have gained diverse experience in customer care, IT support, and as a collection agent. My roles have honed my communication skills and ability to work under minimal supervision. I pride myself on my honesty, transparency, and time management, which have been pivotal in meeting set targets and ensuring client satisfaction. I am a quick learner, adaptable to various environments, and thrive in team-oriented settings.

Experience

Work history, roles, and key accomplishments

IT Support

Gilberx Electrical Services

Sep 2022 - Jul 2023 (10 months)

Provided IT support services, troubleshooting hardware and software issues, and assisting users with technical problems.

IT Support Troubleshooting Technical Skills Customer Service Communication

Collection Agent

Arcons Investment

Jun 2021 - Sep 2022 (1 year 3 months)

Worked as a collection agent, focusing on debt recovery and maintaining customer relationships.

Communication Negotiation Customer Service Time Management

Collection Agent

Finley Collection Africa

Feb 2020 - Jun 2021 (1 year 4 months)

Responsible for collecting payments and managing accounts, ensuring timely follow-ups and customer communication.

Communication Negotiation Time Management Problem Solving

Cyber Attendant

OneClick Cybercafe

Nov 2018 - Oct 2019 (11 months)

Managed cyber cafe operations, assisting customers with online processing jobs and providing technical support.

Technical Support Customer Support Online Processing

Customer Care Representative

Soko Watch

Oct 2017 - Nov 2018 (1 year 1 month)

Handled customer inquiries and complaints, ensuring a high level of customer satisfaction and support.

Customer Service Problem Solving Communication Teamwork

Waiter

Habesha Restaurant

Oct 2016 - Oct 2017 (1 year)

Worked as a waiter, providing excellent customer service and ensuring customer satisfaction in a fast-paced restaurant environment.

Customer Service Communication Teamwork Time Management Flexibility

Education

Degrees, certifications, and relevant coursework

Moringa School

Certificate, Full Stack Development

2020 - 2021

Completed a Certificate in Full Stack Development, focusing on both front-end and back-end technologies to build dynamic web applications.

Infolink Centre

Certification, Computer Packages and Hardware

2015 - 2016

Trained as a Cyber Attendant, gaining skills in computer packages and hardware facilitation, including typing, online processing, and customer assistance.

Chulaimbo Boys’ Secondary School

Kenya Certificate of Secondary Education, Secondary Education

2012 - 2015

Achieved the Kenya Certificate of Secondary Education (K.C.S.E), which included a comprehensive curriculum aimed at preparing students for higher education.