Boaz Bathenal

I am a dynamic and versatile professional with a Bachelor's degree in Computer Science from the University of Nairobi. With extensive experience in business analytics, software development, customer service, graphic design, and IT/cybersecurity, I have a proven ability to leverage my skills in diverse environments to improve processes, enhance productivity, and implement technology solutions.

As an IT/Cybersecurity Specialist at Magoso Tech, I implemented and maintained cybersecurity measures, reducing vulnerabilities by 30%. I also managed database administration, ensuring data integrity and security. Additionally, I developed and maintained company websites, enhancing user experience and functionality.

As a Software Developer / ML Engineer, I developed custom software solutions and applied machine learning algorithms to analyze and interpret complex data sets, improving decision-making processes. In my role as a Business Analyst, I conducted comprehensive market analysis to inform strategic planning and decision making. I enhanced data-driven strategies by analyzing performance metrics, leading to a 20% increase in sales.

Furthermore, I have experience as a Graphic Designer, creating compelling visual content that increased brand visibility and engagement. I have also collaborated with cross-functional teams to deliver high-quality design projects on time and within budget. In my previous role as a Customer Service Representative at Safaricom, I provided exceptional customer service, achieving a 95% satisfaction rate and resolving customer issues efficiently, leading to a 15% decrease in complaints.