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Jesel Lombra

@jesellombra

Documentation and Revenue Cycle Specialist at iPloy Staffing Solutions, validating Medicare DME documentation and claims.

Philippines

Message

What I'm looking for

I'm available for full-time work during Eastern Time business hours.

At iPloy Staffing Solutions, I obtained and validated Durable Medical Equipment documentation for insurance billing, checking that records met Medicare qualification standards and Local Coverage Determination guidelines.

I used Brightree, Noridian, MyCGS Toolbox, Parachute Health, GoScripts, and ARM to support DME workflows. I also coordinated with physician offices and patients to resolve documentation deficiencies and support claim processing.

Experience

Work history, roles, and key accomplishments

Documentation & Revenue Cycle Specialist

iPloy Staffing Solutions

Mar 2021 - Nov 2026 (5 years 8 months)

Ensured HIPAA compliance and achieved productivity targets in documentation processes. Obtained and validated DME documentation, coordinated with physician offices, and used various systems to support end-to-end DME workflows.

HIPAA DME Documentation Insurance Billing Brightree NikoHealth Genesys Noridian MyCGS Parachute Health GoScripts Arm E Fax Client Communication

Customer Service Representative

Teleperformance

Apr 2019 - Aug 2020 (1 year 4 months)

Handled 40-60 inbound calls daily providing technical and account support for streaming services. Guided customers through troubleshooting and payment processing, consistently exceeding AHT and satisfaction targets.

Customer Service Troubleshooting Payment Processing KBI Communication Skills

Customer Service Representative

Wipro LTD

Oct 2017 - Jan 2019 (1 year 3 months)

Assisted passengers with bookings, flight changes, and related enquiries. Handled 40-50 inbound calls daily, resolved escalated issues, and analyzed customer feedback to improve service quality.

Customer Service Booking Management Issue Resolution Feedback Analysis Communication Skills