Loveth Ayeh
@lovethayeh
Customer support representative at Hallmark Financial, resolving client loan, payment, and account issues while achieving 95% retention.
NigeriaWhat I'm looking for
At Hallmark Financial, I provide front-line support to 200+ clients and resolve loan, payment, and account issues within 24 hours.
I handle complaints empathetically, achieve 95% retention, and document cases in Excel and Sheets CRM. I also prepare daily support reports and escalate complex cases.
At Zenith Finance, I supported customers by phone and email, explained products, resolved issues, and onboarded new clients. I also collected feedback and maintained accurate records.
As a Digital Community Host at Minemo Live, I engage an online audience in real time, moderate chats, and resolve viewer issues live. I’m interested in customer experience and remote support excellence, which align with IClozed’s focus.
Experience
Work history, roles, and key accomplishments
Digital Community Host
Minemo Live
Jan 2024 - Present (2 years 9 months)
Engage large online audiences in real-time, moderate chats, and resolve viewer issues live.
Senior Direct Sales Executive
Hallmark Financial
Jan 2023 - Present (3 years 9 months)
Provide front-line support to 200+ clients, resolving loan, payment, and account issues within 24 hours. Handle complaints empathetically, achieve 95% retention, and document interactions in Excel/Sheets CRM.
Sales Executive
Zenith Finance
Jan 2020 - Dec 2023 (3 years 11 months)
Delivered customer support via phone and email, explained products, and resolved issues. Onboarded new clients, collected feedback, and maintained accurate records.
Receptionist
Office of EA to Governor
Jan 2015 - Dec 2015 (11 months)
Served as the first point of contact for calls and visitors, directing inquiries professionally.
Education
Degrees, certifications, and relevant coursework
National Youth Service Corps
NYSC Certificate, National Service
2018 - 2019
Completed the National Youth Service Corps program from 2018 to 2019.
Nigerian Institute of Management
NIM Certificate, Management
Completed the NIM Certificate program in 2018.
Delta State Polytechnic, Ogwashi-Uku
Higher National Diploma, Business Administration and Management
Grade: Best Graduating Student
Earned a Higher National Diploma in Business Administration and Management, graduating as the best graduating student.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
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