At Echo Laboratory and Radiology, I suggested a procedure to persuade customers who were cancelling to stay, resulting in an 18% decrease in refunds.
As Team Lead, Customer Experience, I coordinate HMO investigation requests and work with customers, management, and sales to understand needs and recommend solutions. I also monitor team productivity and share feedback with the Head of department.
Earlier, as a Customer Experience Officer, I voluntarily coordinated the company’s social media account, increasing traffic and engagement by over 145%. I also handled customer payments and served as a guest relation and account officer.
