Open to opportunities

carlos jaramillo

@carlosjaramillo

Luxury vacations specialist delivering premium, personalized travel experiences through exceptional customer service and sales expertise.

Panama

Message

What I'm looking for

I’m looking for a high-responsibility customer-facing role where I can deliver top-quality service, collaborate as a team, and keep improving—using my luxury travel, hospitality, and safety/customer experience to exceed sales and service goals.

I’m a Luxury vacations specialist with a strong focus on delivering “personalized vacation experiences” for high-end clients. I’m known for being creative, punctual, responsible, and for working effectively as part of a team—especially when things get busy.

In my current role, I assist clients by understanding preferences, expectations, and travel needs, then translating them into tailored recommendations for tours, activities, and additional services. I also support itinerary changes, modify reservations, resolve booking issues, and consistently meet sales, service, and quality performance standards.

Before this, I spent a decade as a Flight attendant at Copa Airlines (January 2014 – June 2024), where I performed pre-flight safety checks, delivered clear safety demonstrations, and monitored compliance with safety regulations. Alongside safety responsibilities, I delivered exceptional customer service and stayed calm and effective under pressure.

I’ve also strengthened my service foundation in hospitality and operations, including Hotel Finisterre Suites & Spa (reception and concierge) and accounting support at KPMG through invoice processing and maintaining accurate records. I bring professionalism, confidentiality, and a customer-first mindset to every interaction.

Experience

Work history, roles, and key accomplishments

Current

Luxury Vacations Specialist

Current

Unique Global Inc

Mar 2025 - Present (1 year 3 months)

Assist high-end clients with personalized luxury vacation planning by understanding preferences and travel needs. Handle reservation changes, provide tour and activity recommendations, resolve booking issues, and upsell premium experiences while meeting service and quality standards.

Luxury Travel Planning Reservation Management Upselling Tour And Activity Recommendations Booking Issue Resolution Customer Satisfaction Sales Performance Travel Coordination

Flight Attendant

Copa Airlines

Jan 2014 - Jun 2024 (10 years 5 months)

Performed pre-flight safety checks and delivered clear safety demonstrations to passengers. Monitored compliance with safety regulations during flights while providing exceptional customer service.

In Flight Safety Checks Passenger Service Seatbelt Procedures Luggage Stowage Guidance Customer Service Excellence Teamwork

Hotel Receptionist & Concierge

Hotel Finisterre Suites & Spa

May 2011 - Jan 2012 (8 months)

Welcomed guests and managed efficient check-ins and check-outs while accurately processing payments and reservations. Provided personalized concierge support by answering inquiries, resolving issues, and recommending local attractions, dining, and entertainment.

Guest Check in Check out Concierge Services Reservation Management Payment Processing Issue Resolution Recommendations Customer Service

Accounting Assistant

KPMG

Mar 2010 - Sep 2010 (6 months)

Supported the accounting department with daily financial administration, including processing invoices and maintaining accurate transaction records. Handled sensitive financial information with confidentiality and collaborated with the accounting team to ensure smooth operations.

Invoice Processing Transaction recording Accounting Support Financial administration Team Collaboration

Sales Assistant

Continental Airlines

Oct 2009 - Dec 2009 (2 months)

Supported the sales team by handling customer inquiries and providing detailed information on flight schedules, pricing, and promotions. Assisted customers with booking flights and related travel services.

Customer Service Sales Team