Lourdes Emralino

Teach comprehensive ESL to kids and adults, engaging students through humor and interactive activities. Plan and prepare well-developed lessons, assess student progress, and provide timely feedback.

Prepared lesson plans and instructed ESL courses to children and adults in a classroom setting. Followed specific course books and syllabi, assigned homework, and maintained a conducive learning atmosphere.

Greeted customers warmly, resolved complaints via phone, email, mail, or social media, and acted as Tier 2 technical support including basic troubleshooting and number porting requests.

Handled calls from customers considering switching service providers, applied consultative skills to retain customers, and developed sales plans to close sales and meet quotas.

Made outbound calls to former customers to offer additional services, provided product details, and processed orders while maintaining a professional and courteous manner.

Made outbound calls to potential business clients, set up schedules, tracked customer requirements, and documented call information according to standard operating procedures.

Made outbound calls to potential customers, provided product and service information, and processed orders, forms, and applications.

Completed training in General Virtual Assistance and Social Media Management and Marketing in 2021.

Completed training in Social Media Management and Marketing in 2019.

Bachelor of Science in Hotel and Restaurant Management from Trinity University of Asia, completed in 2011.