Misho afifi
@mishoafifi
I lead multi-channel contact center teams and improve KPI performance across international support operations.
EgyptWhat I'm looking for
I'm leading a call center sales team at List International, owning daily KPI performance, agent productivity, adherence, coaching, and performance reporting.
I've supported Vodafone Ireland and Property Finder clients across calls, email, and chat, resolving technical, B2B, and escalation cases through Zendesk, Salesforce, CRM, and Citrix systems.
Experience
Work history, roles, and key accomplishments
Contact Center Team Leader
List International
Jun 2026 - Present (3 months)
Leading a call center/sales team, owning day-to-day performance against KPIs and targets. Monitoring agent productivity and adherence, coaching team members to close performance gaps, and reporting performance insights to management.
Education
Degrees, certifications, and relevant coursework
Al Jazeera Academy
Bachelor of Commerce, Accounting
Bachelor's degree in English Commerce with a major in Accounting, graduated in June 2024.
Tech stack
Software and tools used professionally
Availability
Location
EgyptAuthorized to work in
Job categories
Skills
Interested in hiring Misho?
You can contact Misho and 90k+ other talented remote workers on Himalayas.
Message MishoGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
