Open to opportunities

Louis Fiset

@louisfiset

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Customer care professional specializing in Medicare coverage and claims support.

United States

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What I'm looking for

I’m looking for a customer-focused role where I can support people with Medicare coverage and claims, solve issues efficiently, and communicate clearly—especially in a structured call-center environment that values accuracy and professionalism.

I’m a customer care professional with more than 25 years of experience helping people navigate complex health and financial needs. I’m analytic, calm under pressure, and focused on solving problems with clear, professional communication.

In call-center and customer support roles, I assist customers with Medicare PDP & Advantage coverage plan applications and status checks, explain benefits and limitations, and guide customers through the appeal process. I also handle account maintenance such as updating change of address, phone, and email, plus processing inquiries related to deposits, funds not received, and fee explanations.

Beyond coverage support, I’ve worked with claim and revenue-cycle tasks by reviewing medical claims for payment accuracy using Medicare and insurance contracts, ICD 10, and pricing tools and guidelines. I’ve also managed store operations as an Office Administrator—opening/closing, merchandising, inventory and delivery tracking, training new representatives, and resolving customer disputes through active listening and win-win solutions.

Experience

Work history, roles, and key accomplishments

Customer Care Associate

Fiserv

Feb 2023 - Jan 2025 (1 year 11 months)

Assisted merchants with account inquiries related to deposits and funds, and updated account information such as address, phone, and email. Processed inquiries for funds not received, reviewed statements and fees, and performed rate reviews.

Customer Service Call Center Support Merchant Account Management Funds Reconciliation Inquiries Account Updates Fees Data Entry

Office Administrator

Ultramatic Sleep of Florida

Feb 2007 - May 2010 (3 years 3 months)

Managed day-to-day store operations, including opening/closing, merchandising, and depositing daily receipts. Coordinated inventory and delivery tracking, handled receiving/shipping and delivery scheduling, and resolved customer disputes.

Office Administration Retail Operations Merchandising training coordination

Customer Service / Sales Representative

Goldshield USA

Jul 2004 - Feb 2007 (2 years 7 months)

Handled inbound customer calls about orders not received, damaged, or incomplete, and corrected or reshipped orders according to company procedures. Supported sales by promoting offers and improving customer satisfaction and client base.

Customer Service Call Center Support Sales Promotions Customer Satisfaction