Louise Stockley

Managed 5 board member's diaries, scheduling up to 150 meetings per week, ensuring no clashes. Organized complex worldwide travel, including flights, hotels, ground transportation, and visas. Planned, coordinated, and oversaw logistics for team charity days, internal meetings, and off-site events.

Supported multiple diaries and scheduled appointments for CEOs, directors, and board members. Arranged UK and international travel, conferences, and accommodation. Performed audio typing and general secretarial duties, in addition to drafting and distributing agendas and minutes.

Coordinated with eighty lenders to receive updates on member's applications and requested further evidence and documentation. Built robust relationships with members, solicitors, and estate agents from initial application to completion. Provided assistance to eight mortgage advisors by working to tight deadlines and managing multiple cases.

Led the administration for a new communication project and prepared cost awareness for POS. Facilitated 26 area managers on any queries and requests relating to their stores. Analyzed all online applications and CVs to short list new store and assistant store managers, in addition to holding telephone interviews.

Acted as first point of contact for board members and directors, managing 5 busy diaries. Collected data and generated minutes, reports, and briefing papers. Organized large scale meetings, travel, accommodation, and local planning events to discuss upcoming projects.

Led events assistant staff to ensure all materials were produced to a high specification and delivered on time. Offered efficient operational support for delegates, venues, speakers, and ILM staff during events. Bridged the communication gap between regional and internal teams to ensure first class customer service and strengthen the ILM brand.

Completed a Bachelor of Arts with Honours in Philosophy. This program provided a strong foundation in critical thinking, analytical reasoning, and complex problem-solving.

Achieved 4 A Levels at King Edward VI Lichfield. This advanced secondary education provided a strong academic foundation across various subjects.

Obtained 9 GCSEs at King Edward VI Lichfield. These qualifications demonstrate a broad range of foundational knowledge and skills.

Completed CeMAP Level 1 through LIBF. This certification provided foundational knowledge in mortgage advice and financial regulations.

Earned a Diploma in Event Management (Dip E.P) from the Institute of Event Management. This diploma focused on the principles and practices of planning and executing successful events.

Achieved a Level 3 NVQ in Human Resources from Open Study College. This vocational qualification provided practical skills and knowledge in HR practices.

Completed a Level 4 Diploma in Nutrition from the Centre of Excellence. This diploma provided advanced knowledge in nutritional science and dietary planning.