Louise Ryan
@louiseryan
Versatile operations professional blending risk operations, teaching, and small-business leadership.
United KingdomWhat I'm looking for
I am a versatile and entrepreneurial operations professional with experience in risk operations at PayPal, classroom teaching, and founding a boutique campervan hire business in Northern Ireland. I combine analytical rigour from dispute and investigations work with hands-on small-business operations.
At PayPal I analysed complex credit claims, conducted KYC/KYB reviews, and used tools such as ROCA, TSYS, and ARGUS to improve decision-making and departmental efficiency. I earned recognition for training performance and exceptional customer support through internal awards.
As Founder & Owner of Dug Days Camper Co., I handle end-to-end operations including bookings, customer service, and social media promotion, and have completed initial hires with positive feedback and repeat interest. My background in teaching sharpened my communication, adaptable delivery, and relationship-building skills across diverse stakeholders.
I bring strong leadership, customer-focus, organisational ability, and a proven track record of problem solving across regulated payments environments, education, and small business development. I am motivated by roles that let me blend operational excellence with customer experience and team collaboration.
Experience
Work history, roles, and key accomplishments
Founder & Owner
Dug Days Camper Co.
Jan 2025 - Present (10 months)
Founded a boutique campervan hire business in Northern Ireland, managing end-to-end operations, securing first three hires with repeat interest, and building brand visibility through partnerships and social media.
PAAnalysed and resolved credit claims and complex disputes, improving departmental efficiency through research and tool use while maintaining high customer satisfaction and winning a Best New Start award.
PAConducted KYC/KYB reviews and supported customers across channels, coached new hires and facilitated cross-department collaboration, earning a Spot Award for exceptional dispute handling.
Substitute Teacher
Various Schools
Oct 2012 - Oct 2015 (3 years)
Delivered engaging lessons across multiple subjects in eight different schools, adapted teaching to varied student needs and produced effective end-of-day reports for staff and parents.
Senior Care Assistant
Learning Disability Adults Home
Jan 2004 - Jan 2014 (10 years)
Managed care home operations in the manager's absence, maintaining high standards of care and communication for residents with learning disabilities over a ten-year period.
PSGeography & History Teacher
Prague British School
Jan 2012 - Jun 2012 (5 months)
Created Key Stage 3 schemes of work and a departmental handbook for inspection, and led extracurricular rugby sessions to boost student engagement.
Education
Degrees, certifications, and relevant coursework
AUAberystwyth University
Postgraduate Certificate in Education, Secondary Geography with ICT
2010 - 2011
Completed a Postgraduate Certificate in Education specializing in Secondary Geography with ICT, preparing for classroom teaching and curriculum delivery.
AUAberystwyth University
Bachelor of Science (Hons), Geography (Physical & Human)
2007 - 2010
Earned a Bachelor of Science (Hons) in Geography covering both physical and human geography topics and related research methods.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
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