At Poplar Homes, I managed IT operations across the U.S. and Philippines and created 50+ SOPs and internal guides. I standardized employee onboarding, reducing setup time by 40%, while continuing to provide hands-on employee support.
As a Data Entry Team Leader at OneRent (PoplarHomes), I led a team of 15 and improved data accuracy from about 91% to 98.5% through QA checks and coaching. In my current freelance work, I handle data entry, research, CRM updates, and property listings on Airbnb and Vrbo.

