Loubna Khatim
@loubnakhatim
Banking customer advisor at Umnia Bank, handling complaints through resolution and coordinating solutions.
MoroccoWhat I'm looking for
At Umnia Bank, I handle customer complaints through resolution, analyze complex situations, and coordinate with different departments on suitable solutions. I also follow up on cases and ensure regulatory deadlines are met.
Previously, I advised customers on banking operations at Umnia Bank and managed customer requests, orders, and complaints at Accolade. I’m looking to bring my customer service and banking operations experience to a company in banking or customer service.
Experience
Work history, roles, and key accomplishments
Conseillère bancaire – Traitement des réclamations
Umnia Bank
Dec 2021 - Present (4 years 11 months)
Handles customer complaints and ensures their resolution. Analyzes complex situations, coordinates with departments, and monitors regulatory deadlines.
Conseillère bancaire – Agence
Umnia Bank
Aug 2019 - Dec 2021 (2 years 4 months)
Welcomed and advised clients on banking operations. Managed accounts, products, and contributed to client portfolio development.
Chargée de clientèle
Accolade
Mar 2017 - Jun 2019 (2 years 3 months)
Managed client requests and needs, followed up on orders and files, and resolved complaints to maintain quality client relationships.
Education
Degrees, certifications, and relevant coursework
Certified Islamic Banker
Certification, Islamic Banking
Earned the Certified Islamic Banker certification in 2021.
Diplôme en opérations bancaires
Diploma, Banking Operations
Completed a diploma in banking operations in 2014.
Tech stack
Software and tools used professionally
Availability
Location
MoroccoAuthorized to work in
Salary expectations
Job categories
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