Lorna Daniel

Appointed lead for Multimedia Content Production & Digital Engagement after submitting a communications audit and implementation brief. Produced and edited participant reflection video compilations, built a multimedia repository and YouTube publishing workflow, and supported International Days multimedia campaign coordination.

Appointed lead for Multimedia Content Production & Digital Engagement after submitting a communications audit and an implementation brief that shaped the direction of the role

Edit and produce participant reflection video compilations for IYAP programmes, applying consistent branding, transitions, and audio quality checks in Canva

Designed a proposed multimedia repository structure, YouTube ch

Lead end-to-end onboarding for a distributed team of 25-50 volunteers, personally training and mentoring 4-8 volunteer leads to independently manage future intake cycles.
Author SOPs and process guides that cut new volunteer ramp up time by 35% and became the standard reference across 25-50-person teams.
Drive continuous improvement by auditing existing processes and recommending enhancements, evo

Leads end-to-end onboarding for a distributed team of 25–50 volunteers, training and mentoring volunteer leads to manage future intake cycles. Authors SOPs and process guides, audits processes for continuous improvement, and acts as a liaison between senior leadership and the volunteer base.

. Providing day-to-day operational and administrative support, acting as the primary remote point of contact for executive tasks.
. Managing calendars, inboxes and scheduling to ensure 100% on-time task completion and smooth workflow coordination.
. Implemented basic automation and AI tools to streamline administrative processes, improving service delivery efficiency by 15%.
. Organized research,

. Contributed as a domain expert in evaluating and benchmarking task outputs to improve quality and consistency across large language model workflows.
. Reviewed and assessed generated responses using defined criteria to identify high-quality outputs and areas for improvement.
. Developed evaluation guidelines, rubrics, and best practices that support faster iteration cycles and more reliable AI o

. Coordinated end-to-end service operations for 500+ annual clients, ensuring smooth logistics, scheduling, and communication across stakeholders.
. Reduced client wait times by 20% by improving arrival processes and optimizing communication workflows.
. Maintained accurate records and service data to support reporting, follow-ups, and continuous improvement initiatives.
. Acted as a key liaison b

Coordinated end-to-end service operations for 500+ annual clients, managing logistics, scheduling, and stakeholder communication. Reduced client wait times by 20% by improving arrival processes and communication workflows, while maintaining accurate service records and analyzing guest feedback to support continuous improvement.