Loretta Sennette
@lorettasennette
Customer-focused operations and claims professional with 10+ years leading safety, compliance, and remote support.
What I'm looking for
I’m a motivated, detail-oriented professional with over 10 years of experience in operations management, safety compliance, and team leadership at Frito-Lay. I combine excellent communication, active listening, and complex problem solving to handle fast-paced, high-stakes situations while maintaining strict safety standards.
In my current 1099 Virtual Assistant role, I provide remote customer support by addressing inquiries, resolving complaints, troubleshooting technical issues step-by-step, and escalating complex problems appropriately. I also bring data-driven process improvement experience from optimization and training leadership—creating and standardizing operating procedures, coaching teams on safety protocols, and using performance metrics to identify opportunities for growth.
Experience
Work history, roles, and key accomplishments
Customer Service Rep
1099 Virtual Assistant
Jan 2023 - Present (3 years 6 months)
Provided remote customer service by resolving complaints, troubleshooting technical issues with step-by-step guidance, and escalating complex cases to internal teams to ensure customer satisfaction. Supported remote-team collaboration through knowledge-sharing and cross-functional initiatives.
Education
Degrees, certifications, and relevant coursework
World Hope Academy
Completed studies at World Hope Academy, graduating in May 2005.
Availability
Location
Authorized to work in
Job categories
Skills
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