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Loretta Sennette

@lorettasennette

Customer-focused operations and claims professional with 10+ years leading safety, compliance, and remote support.

United States
Message

What I'm looking for

I’m looking for a Claim Specialist role where I can apply my customer service strengths, documentation accuracy, and calm problem-solving in fast-paced situations—while partnering with teams to resolve issues effectively, uphold safety/compliance standards, and improve outcomes.

I’m a motivated, detail-oriented professional with over 10 years of experience in operations management, safety compliance, and team leadership at Frito-Lay. I combine excellent communication, active listening, and complex problem solving to handle fast-paced, high-stakes situations while maintaining strict safety standards.

In my current 1099 Virtual Assistant role, I provide remote customer support by addressing inquiries, resolving complaints, troubleshooting technical issues step-by-step, and escalating complex problems appropriately. I also bring data-driven process improvement experience from optimization and training leadership—creating and standardizing operating procedures, coaching teams on safety protocols, and using performance metrics to identify opportunities for growth.

Experience

Work history, roles, and key accomplishments

VA
Current

Customer Service Rep

1099 Virtual Assistant

Jan 2023 - Present (3 years 6 months)

Provided remote customer service by resolving complaints, troubleshooting technical issues with step-by-step guidance, and escalating complex cases to internal teams to ensure customer satisfaction. Supported remote-team collaboration through knowledge-sharing and cross-functional initiatives.

Education

Degrees, certifications, and relevant coursework

WA

World Hope Academy

Completed studies at World Hope Academy, graduating in May 2005.

Tech stack

Software and tools used professionally

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