Lorenzo1990 User
@lorenzo1990user
I deliver French-language technical support across enterprise systems and connected products.
RomaniaWhat I'm looking for
I've supported healthcare, telecom, consumer electronics, gaming, and enterprise IT operations for Genpact, TCL Electronics, Resideo, Ericsson, Nvidia, and Stefanini.
At Genpact, I provide French L1-L2 technical support for healthcare projects, troubleshooting Windows, Teams, Microsoft 365, Active Directory, VPN, VoIP, AVD, printers, and networks through ServiceNow. I also improved processes for a site in France and progressed to Domain Trainee.
I'm motivated by solving challenging problems, taking ownership, and helping customers receive the best possible service. I bring French C1 communication, adaptability, multitasking, and ongoing learning in networking, virtualization, cybersecurity, programming, and OS optimization.
Experience
Work history, roles, and key accomplishments
Promoted to Domain Trainee and worked as Tech Support Engineer with (French) L1-L2 providing support for innovative healthcare projects and improving process for an entire site from France (Rueil) and troubleshooting Windows, Teams, M365, accesses, AD, VPN, VOIP, AVD, printers, network.
Education
Degrees, certifications, and relevant coursework
IT University (Titu Maiorescu, Bucharest)
License, Information Technology
2011 - 2014
Pursued a License degree at IT University (Titu Maiorescu, Bucharest) from 2011 to 2014.
Arsenal University Toulouse
L1, Economy and IT
2010 - 2011
Studied Economy and IT (L1) at Arsenal University Toulouse from 2010 to 2011.
Mirail University Toulouse
Diploma, French Language
2009 - 2010
Grade: B2
Earned a French Language Diploma B2 at Mirail University Toulouse from 2009 to 2010.
C.A. Rosetti
High School Diploma, General Studies
2009 - 2009
Completed High School Diploma at C.A. Rosetti in Bucharest in 2009.
French Institute
TCF, French Language
2008 - 2008
Grade: B1
Obtained TCF B1 certification from the French Institute in 2008.
Tech stack
Software and tools used professionally
Availability
Location
RomaniaAuthorized to work in
Salary expectations
Job categories
Skills
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