Open to opportunities

Loren m

@lorenm

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Dedicated administrative and security professional with over 10 years’ experience.

Kenya

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What I'm looking for

I am looking for a role that values integrity, offers growth opportunities, and allows me to leverage my extensive experience in administration and security.

I am a dedicated administrative and security professional with over 10 years of experience in customer service, operations, and compliance across various sectors including public service, education, banking, and hospitality. My career has been marked by my ability to manage front office activities, verify documentation, coordinate logistics, and provide high-level executive and client support. I pride myself on maintaining confidentiality and following protocols while effectively communicating with diverse clientele, making me an ideal candidate for visa and immigration roles.

Currently, I serve as a Civilian Security Warden at Nandi Huduma Centre, where I welcome and direct clients to government services, conduct security screenings, and ensure compliance with safety procedures. My previous roles have equipped me with a wealth of experience in administration and customer relations, including my time as an Admin & PA to the Country Manager at KK Security-Garda World in Uganda, where I provided executive support and coordinated various operational activities. I am passionate about delivering exceptional service and ensuring smooth operations in any environment.

Experience

Work history, roles, and key accomplishments

Current

Civilian Security Warden

Current

Nandi Huduma Centre

Jul 2022 - Present (3 years)

Welcomed and directed clients to various government services. Conducted security screenings and monitored visitor activity to ensure safety and compliance with procedures.

Compliance Customer Service Safety Procedures

Current

Part-time Office Administrator

Current

Rahaka Lengo Academy

Sep 2018 - Present (6 years 10 months)

Assisted with administration, staff supervision, and scheduling for the family business. Oversaw front-office operations, managed inventory, and handled supplier relations.

Office Management Staff Supervision Inventory Management Procurement

Admin & PA to Country Manager

KK Security-Garda World (U) Ltd

Mar 2013 - Present (12 years 4 months)

Provided comprehensive executive support, including arranging meetings and managing correspondence. Coordinated HR, procurement, and budgeting activities while maintaining meticulous records.

Executive Support Procurement Budgeting Record keeping

Banking Officer (Acting Head-Teller)

FINCA (U) Ltd

Jun 2011 - Present (14 years 1 month)

Processed banking transactions, maintained accurate records, and ensured compliance with financial regulations. Supervised tellers and provided essential customer service during peak periods.

Record Maintenance Compliance Teller Supervision Customer Service

Front Office Clerk – Guest Relations

Jacaranda Hotel

Jul 2006 - Present (19 years)

Managed guest check-ins and reservations, providing excellent customer support. Maintained efficient front desk operations and securely managed client records.

Reserving Customer Support

Education

Degrees, certifications, and relevant coursework

Makerere University Business School

Bachelor of Catering & Hotel Management (Hons), Catering & Hotel Management

Completed a Bachelor of Catering & Hotel Management with Honors. The program provided a comprehensive understanding of the hospitality industry, covering various aspects of hotel and catering operations.