Lorena Luna

I am a PTCB-certified pharmacy operations manager with hands-on experience supervising daily pharmacy operations, scheduling, and staff coordination. I combine operational rigor with strong customer-service skills to ensure efficient, compliant pharmacy workflows.

My background includes administrative support such as payroll assistance, record management, and compliance reporting, plus direct communication with patients, providers, and insurers to resolve issues. I have a track record of training staff in pharmacy procedures, data entry, and service expectations.

Earlier roles in guest services and front-desk operations sharpened my communication, reservation management, and cross-department coordination abilities, making me adept at both operational detail and positive customer experiences.