lonkat yusuf
@lonkatyusuf
Dedicated professional skilled in customer service, mental health, and behavior intervention.
What I'm looking for
I am a dedicated professional with a background in psychology, mental health support, and behavior intervention. With experience as an Instructor Therapist, Case Manager, and Early Childhood Educator Assistant, I am passionate about supporting individuals with diverse needs, particularly in mental health, addictions, and autism intervention. My career has also included roles in customer service, where I honed my communication and problem-solving skills. Currently pursuing certifications in Addictions & Mental Health, I am committed to continuous learning and professional growth. My interests lie in advocacy, community support, and creating inclusive environments that foster development and well-being.
Experience
Work history, roles, and key accomplishments
Instructor Therapist
AspireAutism
Apr 2023 - Present (2 years 1 month)
Deliver individualized and group therapy sessions based on ABA principles, implementing intervention strategies for behavioral and developmental challenges. Collaborate with clinical supervisors to design treatment plans and maintain communication with families.
Case Manager
Home Instead
Jul 2023 - Oct 2024 (1 year 3 months)
Develop holistic care plans for seniors, focusing on mental health and addiction recovery. Coordinate services and provide crisis intervention while advocating for clients and their families.
Early Childhood Educator Assistant
Boys And Girls Clubs Of Canada
Jun 2021 - Sep 2023 (2 years 3 months)
Assist in program planning and provide support to children, particularly those on the spectrum, ensuring a safe and positive environment while maintaining relationships with parents.
Customer Service Associate
Intoude Foundation
Oct 2022 - Jul 2023 (9 months)
Assist customers with product selection and transactions, resolve complaints, and maintain inventory accuracy, contributing to increased customer retention through personalized service.
Community Mental Health Worker
Wanasah: Mental Health Services for Black Youth
Mar 2021 - Jul 2023 (2 years 4 months)
Provide culturally competent counseling and case management for black youth, develop educational workshops, and respond to mental health crises while maintaining accurate records.
Behaviour Technician
Vita Community Living Services & Mens Sana Families for Ment
Feb 2022 - Apr 2023 (1 year 2 months)
Implement behavior intervention plans, collect and analyze data on client progress, and collaborate with professionals to support clients and their families.
Customer Service Representative
Adecco
Jan 2020 - Oct 2021 (1 year 9 months)
Respond to customer inquiries and process orders while training new team members and collaborating with sales and technical support to resolve complex issues.
Supply ECE
Greenland Recreational After School Program
Jan 2021 - Jun 2021 (5 months)
Maintain a clean facility, document observations, and implement activity plans based on children's interests in a school setting.
Valet Driver/Lot Attendant
Lexus Toronto
Nov 2019 - Jun 2020 (7 months)
Greet customers, manage vehicle parking, and assist with car washing while ensuring customer satisfaction and safety.
Customer Service Representative (Online Chat)
Expedia Group
May 2019 - Nov 2020 (1 year 6 months)
Provide real-time support to customers via live chat, resolving travel-related inquiries and maintaining a high customer satisfaction rate.
CNE Driver/Lot Attendant
Carraway Parking
Sep 2019 - Sep 2019 (0 months)
Manage the organization of the exhibition lot, provide customer service, and conduct inspections to ensure safety and cleanliness.
Team Member
Burger King
Jun 2017 - Aug 2019 (2 years 2 months)
Deliver exceptional customer service, prepare food items, and maintain cleanliness in the kitchen and dining areas while collaborating with team members.
Education
Degrees, certifications, and relevant coursework
Humber College
College Certificate, Addictions and Mental Health
2024 -
Pursuing a college certificate in Addictions and Mental Health, aimed at equipping students with the skills and knowledge necessary to support individuals dealing with addiction and mental health issues.
Durham College
College Certificate, Communicative Disorders
2024 -
Currently enrolled in a college certificate program for Communicative Disorders Assistant, focusing on supporting individuals with communication challenges and enhancing their interaction skills.
York University
Bachelor's Degree, Psychology
2019 - 2023
Completed a Bachelor's degree in Psychology, focusing on understanding human behavior, mental processes, and the psychological factors that influence individuals' actions and interactions.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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