Londiwe Thusi
@londiwethusi
Dedicated HR professional with strong customer service experience.
What I'm looking for
I am Londiwe Nontando Thusi, a dedicated and hardworking individual currently pursuing a Bachelor of Human Resource Management at MANCOSA. My educational journey has equipped me with a solid foundation in human resources, complemented by practical skills gained through various roles in customer service and debt collection. I am passionate about fostering positive workplace environments and believe in the importance of effective communication and teamwork.
Throughout my career, I have demonstrated my ability to multitask and manage various responsibilities efficiently. My experience as a Customer Service Representative and Real-time Analyst at Synergy Contact Centre has honed my skills in managing campaigns and providing exceptional service to clients. I take pride in being a good listener and communicator, always respecting the views of others while leading by example.
Experience
Work history, roles, and key accomplishments
Real Time Analyst
Synergy Contact Centre
Nov 2022 - Present (2 years 7 months)
Currently working as a Real Time Analyst, overseeing real-time operations and ensuring optimal performance of the team. Utilizes various software tools for monitoring and reporting.
Debt Collection Advisor
Synergy Contact Centre
Jul 2022 - Oct 2022 (3 months)
Served as a Debt Collection Advisor, managing accounts and negotiating payment plans. Enhanced skills in conflict resolution and customer engagement.
Customer Service Representative
CCI
Dec 2021 - Jul 2022 (7 months)
Worked as a Customer Service Representative, providing support and assistance to customers. Developed strong communication skills and the ability to multitask effectively in a fast-paced environment.
Education
Degrees, certifications, and relevant coursework
MANCOSA
Bachelor of Human Resource Management, Human Resource Management
2023 -
Currently studying for a Bachelor of Human Resource Management, focusing on various aspects of human resources and management principles.
Chatsworth Secondary School
Grade 12, General Education
2016 - 2020
Completed Grade 12 with subjects including English, IsiZulu, Mathematical Literacy, Life Orientation, Dramatic Arts, Tourism, Engineering, and Graphic Design.
Availability
Location
Authorized to work in
Job categories
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