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Lola Moreno

@lolamoreno

Data Analyst at IQVIA; previously supported APIs, platforms, and software testing.

At IQVIA, I work as a Data Analyst on a temporary contract through Page Personnel. I’m based in Spain and work remotely.

At Jeff, I provided support for API and platform incidents, made website and app content changes through scripts, and managed database changes involving orders and subscriptions. I also supported CI/CD releases and testing, and assisted developers with API Gateway.

Earlier, I supported users and investigated software issues at Red Points and Disney+ (Teleperformance), and tested modular software for TV and advertising projects at Kantar Media. My experience also includes API troubleshooting, log analysis, automation, and support for a renewable-energy monitoring platform.

Experience

Work history, roles, and key accomplishments

Current

Data Analyst

Current

IQVIA

Jun 2026 - Present (5 months)

Data Analyst for IQVIA via Page Personnel, providing analytical support on a temporary contract.

Technical Support Engineer

Jeff

Aug 2022 - Dec 2025 (3 years 4 months)

Provided support for API and platform incidents, made content changes via scripts, managed database changes, and resolved connection, permission, and authentication errors. Supported CI/CD processes and created reports on Cloud Containers platform.

API Support Scripting Database Management Log Analysis Authentication CI CD Cloud Containers Jira Confluence VS ⚪️MySQL Datadog Slack Postman Git GitHub GitHub Actions Kong Manager Grafana

Product Support Engineer

Red Points

Sep 2021 - Jul 2022 (10 months)

Provided support to end users and escalated software-related incidents. Tested and documented errors, engaged in automation and machine learning, and assisted others with platform usage and knowledge sharing.

Google Console Automation Configuration Jira ServiceNow Confluence Slack Agile MySQL Datadog Git Ecommerce

Support Agent

Disney+ (Teleperformance)

Nov 2020 - Jul 2021 (8 months)

Resolved administrative, login, and technical issues related to the app. Provided customer support and troubleshooting for devices, installations, and connectivity.

ServiceNow Technical Support API Support

API Support

Gloveapp

Nov 2019 - Sep 2020 (10 months)

Conducted log extraction and testing with various operating systems to identify issues. Responsible for escalation and troubleshooting.

Postman Jira MySQL Google Cloud Console Datadog

Support on Migration Ticketing System Project

DNV

Jun 2019 - Aug 2019 (2 months)

Worked on configuration and automation of the platform built for various groups. Provided support for GPM Monitoring Software in renewable energy.

Zendesk Configuration Automation Teams Modular Software Linux Server

Software Tester/Consultant

Kantar Media

Jan 2017 - Jun 2019 (2 years 5 months)

Delivered international support to clients by testing modular software for TV and advertising projects. Measured audience engagement, implemented new versions, and collected requirements and feature requests.

SQL Server Agile Modular Software Consulting