At Brightfin, I work on enterprise implementations for a telecom expense management product on ServiceNow, from requirements and configuration through testing and production rollout. I also create Tableau visualizations from clients’ invoice data to surface insights.
I took a client’s reported error through to a production fix in six hours. For a 140K-user client, I refactored 17 customizations and ran weekend overnight cutovers with zero production downtime.
I built an internal AI assistant using Python and Claude Enterprise to summarize Slack, email, and incident data, draft initial problem analysis, and answer questions from a maintained product knowledge base. Two colleagues use it, with estimated savings of three to four hours a day.
My MSc thesis studied e-commerce growth across 45 countries using data from five public sources. I also built a data pipeline that turns raw e-commerce data into sales dashboards, and tested ad creatives to identify which brought more people to a store.
