Lola Mlola

Coordinating cross-functional projects across Finance, Underwriting, ICT and Customer Service, including the rollout of a new omnichannel ticketing system and delivery of workplace spaces for around 100 employees.

Ran day-to-day administration for a 25+ member legal team, achieved 100% compliant petty cash tracking, filled 15 intern positions, and improved Asana search across more than 2,000 cases, cutting time spent locating case files by an estimated 70%.

Managed the Managing Director's diary and calendar, supervised a team of seven, facilitated weekly project tracker meetings, and introduced a structured Gantt chart project-tracking system still used by the team.

First point of contact for clients and visitors, introduced structured client onboarding steps, managed social media, coordinated website redesign, and led Customer Service Week each year.

Bachelor of Arts in Communication and Public Relations from Daystar University, Nairobi, from 2012 to 2017.

Google Project Management Professional Certificate covering foundations, initiation, planning, execution, and agile project management.

Fundamentals of Digital Marketing certification from Google.

Digital Marketing Internship Programme from Girls In Marketing, London.

ICDL certification in digital literacy and computer skills.

Emotional and Social Intelligence certification from the University of California, Davis via Coursera.