Veronicah Ndung'u

Coordinate initiatives involving workflow redesign, onboarding improvement, systems evaluation, and operational reporting. Partner with stakeholders to translate operational needs into practical systems and processes.

Provided executive support to business leaders, managing time, communication, meetings, and follow-through across multiple priorities and time zones. Coordinated travel, prepared meeting materials, and handled confidential information.

Supported executive leadership with administrative coordination, communication, meeting preparation, and operational follow-through. Managed calendars, travel, and confidential correspondence.

Supported underwriting and customer service processes while maintaining accurate documentation and records. Responded to customer inquiries and coordinated follow-ups.

Managed customer inquiries and supported issue resolution in a structured service environment. Maintained accurate interaction records and followed established procedures.

Pursuing a Master of Business Administration (MBA) degree, currently in progress.

Currently pursuing the IBM Project Management certification.

Grade: Upper Second Class Honours

Earned a Bachelor of Science in Earth Science with a focus on Hydrology and Water Resources with IT, graduating with Upper Second Class Honours.