Open to opportunities

Loise Kamau

@loisekamau

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Dynamic Digital Analyst specializing in data-driven decision-making.

Kenya

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What I'm looking for

I seek a role that fosters innovation, collaboration, and opportunities for growth.

I am a dynamic and results-driven Digital Analyst with a Bachelor of Commerce in Finance and over two years of hands-on experience in banking operations and digital analytics. My expertise lies in data-driven decision-making, customer behavior insights, and optimizing digital products. I am recognized for my excellence in service delivery, having been awarded Best Cash Officer three months in a row, and for initiating a mobile app performance system that improved customer retention by 20%.

My professional journey has equipped me with a strategic mindset and strong analytical skills, allowing me to derive actionable insights from complex datasets. I thrive in fast-paced environments and am passionate about using data to drive business value and innovation. Currently, I am expanding my skill set by studying Data Analytics at ALX, ensuring I stay ahead in today’s fast-evolving digital landscape.

Experience

Work history, roles, and key accomplishments

Current

Digital Analyst

Current

HF Group

Apr 2024 - Present (1 year 6 months)

Analysed and reported daily/monthly KPIs on digital platforms compared to market trends. Spearheaded the creation of a mobile app performance monitoring system that improved user retention by 20% and customer satisfaction by 15%.

Data Analysis KPIs Market Trends Customer Retention Performance Monitoring Strategic Planning Cross Functional Collaboration Emerging Technologies

Cash Officer

HF Group

Mar 2022 - Present (3 years 7 months)

Delivered exceptional customer service while ensuring accurate cash handling and maintained internal control by scrutinizing transactions and documents. Awarded Best Cash Officer for three consecutive months for exceptional accuracy and service delivery.

Customer Service Financial Reporting Internal Controls Cross Selling Compliance Audits Administrative Support Staff Supervision

Assistant Administrator

Christian Outreach Academy

Jul 2021 - Present (4 years 3 months)

Managed school administrative records and government portal updates. Digitized over 500 student records, enhancing data accessibility and reporting accuracy.

Payroll Management Data Entry Digitalization Reporting Microsoft Excel

Education

Degrees, certifications, and relevant coursework

South Eastern Kenya University

Bachelor of Commerce, Finance

2016 - 2020

Completed a Bachelor of Commerce with a specialization in Finance, gaining a strong foundation in financial principles and banking operations. Developed skills in data-driven decision-making and strategic financial analysis.

Naivasha Girls Secondary School

Kenya Certificate of Secondary Education, General Studies

2012 - 2015

Completed secondary education, obtaining the Kenya Certificate of Secondary Education. Developed foundational academic skills across various subjects.