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CHARLES OTIENO

@charlesotieno1

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Product-focused data analyst driving KPIs, dashboards, and business impact.

Kenya

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What I'm looking for

I seek a remote-friendly analytics role where I can build KPI frameworks, deliver dashboards, partner with product/engineering, and drive measurable business impact while growing in data science.

I am a strategic, product-focused data analyst with over 8 years of experience driving data-informed decisions across financial services, retail, and agriculture. I partner closely with product and engineering teams to implement event tracking, design KPI frameworks, and build robust dashboards using SQL, PowerBI, and Excel to translate complex data into actionable product insights.

Currently pursuing an MSc in Data Science, I bring hands-on experience in dbt-style modeling, Python, and cloud tools, with a strong track record of delivering high-impact analytics remotely. Key achievements include reducing stockouts by 25%, enabling 40% time savings through automation, and contributing to an 18% reduction in NPLs via data-driven recovery strategies.

Experience

Work history, roles, and key accomplishments

Data Science Consultant

Rubixe.com

Jan 2025 - Jul 2025 (6 months)

Completed a 6-month data science consultancy program delivering client-facing analyses, EDA, visualizations and A/B testing frameworks that informed business decisions across multiple engagements.

Python R Tableau A B Testing Data Visualization Consulting

Operations Manager

Zurimart Supermarkets

Apr 2021 - Sep 2024 (3 years 5 months)

Led analytics and operations by defining event tracking, launching PowerBI dashboards that reduced stockouts by 25%, automating reporting for 40% time savings, and building demand-forecasting models to reduce waste.

Power BI SQL Excel Forecasting Event Tracking Dashboarding demand planning

Assistant Manager - Remedial Credit

Cooperative Bank of Kenya Ltd

Apr 2017 - Feb 2021 (3 years 10 months)

Developed executive PowerBI dashboards and SQL-driven behavioral analyses to track product performance and recovery efforts, contributing to an 18% reduction in NPLs.

Power BI SQL Dashboarding KPI Design Data Analysis Reporting

Remedial Management Officer

Cooperative Bank of Kenya Ltd

Mar 2013 - Apr 2017 (4 years 1 month)

Managed customer recovery data and implemented product performance monitoring and escalation frameworks to reduce churn and accelerate resolution.

Monitoring Dashboarding SQL Excel Reporting Performance Tracking

Direct Sales Representative

Kenya Commercial Bank Limited

Oct 2012 - Feb 2013 (4 months)

Performed customer financial profiling and loan advisory, exceeding monthly sales targets through proactive client engagement and market analysis.

Sales Customer Profiling Market Analysis Client Engagement Financial Products Relationship Management

Education

Degrees, certifications, and relevant coursework

Coursera / Google

Google Project Management Certificate, Project Management

2025 -

Enrolled in the Google Project Management Certificate via Coursera in 2025 to build project management skills applicable to analytics projects.

Open University of Kenya

Master of Data Science, Data Science

2025 -

Pursuing a Master of Data Science at the Open University of Kenya from Feb 2025 to Jun 2026, focusing on advanced data science concepts and applied analytics.

Datamites Global Institute

Certified Data Scientist, Data Science

2024 - 2025

Completed the Certified Data Scientist program at Datamites Global Institute during 2024–2025, covering practical data science methodologies and tools.