Open to opportunities

Logeswari Gunasekaran

@logeswarigunasekaran

Message

Customer service and fraud analyst with 5+ years' experience improving outcomes and preventing loss.

Malaysia

Message

What I'm looking for

I seek a role where I can apply fraud investigation and customer service expertise, contribute to risk reduction, and grow within a disciplined, collaborative team.

I am a Customer Service and Fraud Analyst with over five years' experience managing high-volume client interactions, investigating fraud cases, and ensuring fair claim resolutions while meeting KPIs and SLAs. My background includes hands-on forensic support, detailed case documentation, and producing reports that strengthened fraud-prevention strategies.

I bring disciplined teamwork and adaptability from Territorial Army service, strong communication skills, and a proven record of improving customer satisfaction and operational accuracy. I aim to apply analytical investigation skills and customer-centric problem solving to reduce risk and enhance service quality.

Experience

Work history, roles, and key accomplishments

Current

Territorial Army Member

Current

Rej 502, Kem Sg Buloh

Mar 2019 - Present (6 years 9 months)

Demonstrated discipline, teamwork, and adaptability through ongoing military training and field operations since 2019.

Disciplining Teamwork Field Operations Military Training Time Management Leadership

Call Center Agent

Changi Recommends

Apr 2021 - Aug 2023 (2 years 4 months)

Managed 40+ daily customer interactions via email and chat, consistently met SLAs and KPIs, and maintained high customer satisfaction by documenting cases accurately in CRM systems.

Customer Service Call Center Operations CRM SLA Case Documentation KPIs Multitasking

Fraud Analyst

MSM International Sdn. Bhd

Jan 2018 - Feb 2021 (3 years 1 month)

Investigated ~50 fraud cases, ensured fair claim resolutions aligned with KYC compliance, and produced reports identifying suspicious patterns to strengthen prevention strategies.

Fraud Detection Investigation KYC Data Analysis Reporting Risk Assessment Case Management Documentation

Forensic Officer Intern

Crime Scene Investigation

Oct 2017 - Feb 2018 (4 months)

Supported evidence collection and laboratory analysis, maintained chain of custody, and produced accurate forensic documentation in compliance with standards.

Forensics Chain Of Custody Documentation Attention To Detail