At PrettyLitter, I handled customer calls and emails, resolved 90% of issues on first contact, and maintained a 95% customer satisfaction rating.
I earned a promotion to Senior Customer Support Expert through strong results and deep product knowledge. I also supported CS team leads with compliance and brand procedures.
At Dynata Davao, I conducted outbound voter calls and surveys, documented responses, and worked toward daily call and productivity targets.
My experience includes e-commerce and subscription services, with a focus on customer retention, billing and technical issues, and revenue retention.
