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Execute passenger and baggage screening under CATSA regulations, maintaining strict federal compliance across high-volume security checkpoints. De-escalate high-stress traveler interactions efficiently while clarifying complex security protocols during peak flight periods.

Provided personalized beauty consultations and technical service applications while strictly adhering to hygiene standards. Built repeat client relationships through tailored product recommendations and proactive follow-up engagement.

Handled 40+ daily customer calls and inquiries, accurately resolving product tracking, account updates, and client requests. Maintained precise CRM documentation and customer records while supporting outreach and engagement campaigns.

Diagnosed hardware and software inquiries for iOS/macOS devices while maintaining top-tier customer satisfaction ratings. Utilized Apple POS and internal CRM platforms to process transactions, direct queue flow, and support retail operations.

Managed daily patient intake, physician scheduling, and administrative workflows for a high-volume medical clinic. Facilitated staff onboarding and led administrative training to streamline team transitions and clinic operations.

Studied automotive law and ethics as part of a program at Georgian College.

Completed pre-health diplomas and degrees at Confederation College.

Earned the Ontario Secondary School Diploma (OSSD) from Bishop Macdonell High School.