L Machariah
@lmachariah
Detail-oriented Customer Service Representative skilled in call center operations and records management.
KenyaWhat I'm looking for
I’m a detail-oriented team player with experience in customer care and records management. I’ve supported customers by managing incoming calls, responding to emails and messages, evaluating requirements, and resolving complaints in a timely manner.
I also strengthened my organizational and administrative capabilities through records management work, including preparing and dispatching mails, maintaining filing systems, indexing and classifying documents, and supporting leave data and medical claims. I bring strong Microsoft Office proficiency, data entry, archiving, and problem-solving skills to a fast-paced, stakeholder-focused environment.
Experience
Work history, roles, and key accomplishments
Casual
Kenya Development Corporation
Jan 2023 - Jan 2024 (1 year)
Assisted with preparation and dispatch of mail, processing staff leave forms and updating staff leave data, preparing medical claims, and maintaining correspondence filing systems.
Records Management Attachee
Kenya Development Corporation
Jan 2022 - Jan 2022 (0 months)
Supported records management activities including maintaining filing systems, indexing and classifying documents, and operating basic office equipment such as photocopying and document binding.
Customer Care Representative
Ison BPO
Jan 2016 - Jan 2020 (4 years)
Managed incoming calls and customer communications by responding to emails and messages, evaluating customer requirements, and resolving complaints in a timely manner. Maintained customer contact records, handled accounts, and followed communication protocols and regulations.
Education
Degrees, certifications, and relevant coursework
The Technical University of Kenya
Bachelor of Science, Information Science
2014 - 2022
Earned a Bachelor of Science in Information Science from The Technical University of Kenya (2014–2022).
Nyahururu High School
Kenya Certificate of Secondary Education, Secondary Education
2010 - 2013
Completed the Kenya Certificate of Secondary Education at Nyahururu High School (2010–2013).
Availability
Location
KenyaAuthorized to work in
Job categories
Interested in hiring L?
You can contact L and 90k+ other talented remote workers on Himalayas.
Message LGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
