Lloyd Lu-ang

Optimized communication channels and outlined comprehensive plans to enhance project coordination. Collaborated with clients to define project objectives and requirements. Directed the development of accurate and clear project documentation.

Conducted thorough inspections and documented findings, working closely with the quality team to drive corrective actions. Provided training and coaching to staff on QA protocols, ensuring adherence to established standards. Communicated regularly with management to discuss quality trends.

Fostered robust employee relationships through a positive demeanor and responsive engagement. Mentored staff to ensure diligent execution of responsibilities. Delivered comprehensive training and mentorship to boost team productivity and dedication to superior service.

Remedied issues quickly and within parameters of company-mandated policies and procedures. Diligently documented customer interactions in the database, maintaining detailed and up-to-date records for continuity of service. Cultivated empathetic client relationships, consistently surpassing service expectations and contributing to a culture of excellence.

Efficiently resolved a diverse range of technical issues across various systems and applications. Provided expert-level technical support via phone, achieving departmental service level objectives and goals. Guided users through step-by-step troubleshooting procedures with patience, improving user confidence and problem-solving skills.