Lloyd Lu-ang
@lloydluang
Project Manager with a strong background in quality assurance.
What I'm looking for
I am a dedicated Project Manager with a proven track record in optimizing communication and enhancing project coordination. Currently, I lead projects at Balanced Asset Solutions, where I outline comprehensive plans and collaborate closely with clients to ensure their objectives are met. My experience in quality assurance at Vacasa has equipped me with the skills to conduct thorough inspections and drive corrective actions, ensuring adherence to established standards.
Throughout my career, I have fostered strong relationships with team members and clients alike. As a Team Leader, I mentored staff to enhance productivity and dedication to superior service. My technical support background at Comcast has further honed my problem-solving skills, allowing me to efficiently resolve diverse technical issues while providing exceptional customer service.
Experience
Work history, roles, and key accomplishments
Project Manager
Balanced Asset Solutions
Jan 2024 - Present (1 year 6 months)
Optimized communication channels and outlined comprehensive plans to enhance project coordination. Collaborated with clients to define project objectives and requirements. Directed the development of accurate and clear project documentation.
Quality Assurance Analyst
Vacasa
Jan 2021 - Present (4 years 6 months)
Conducted thorough inspections and documented findings, working closely with the quality team to drive corrective actions. Provided training and coaching to staff on QA protocols, ensuring adherence to established standards. Communicated regularly with management to discuss quality trends.
Team Leader
Vacasa
Jan 2020 - Present (5 years 6 months)
Fostered robust employee relationships through a positive demeanor and responsive engagement. Mentored staff to ensure diligent execution of responsibilities. Delivered comprehensive training and mentorship to boost team productivity and dedication to superior service.
Guest Experience Assistant - Chat & Phone Support
Vacasa
Jan 2018 - Present (7 years 6 months)
Remedied issues quickly and within parameters of company-mandated policies and procedures. Diligently documented customer interactions in the database, maintaining detailed and up-to-date records for continuity of service. Cultivated empathetic client relationships, consistently surpassing service expectations and contributing to a culture of excellence.
Account Executive Specialist - Technical Support | Activations Team
Comcast
Jan 2016 - Present (9 years 6 months)
Efficiently resolved a diverse range of technical issues across various systems and applications. Provided expert-level technical support via phone, achieving departmental service level objectives and goals. Guided users through step-by-step troubleshooting procedures with patience, improving user confidence and problem-solving skills.
Education
Degrees, certifications, and relevant coursework
Central Philippine State University - Guihulngan Campus
Bachelor of Science, Accountancy
Central Philippine State University - Guihulngan Campus
Bachelor of Elementary Education, Elementary Education
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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