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David De MedicisDM
Looking for a job

David De Medicis

@daviddemed

I design clear digital content and user journeys, using research and data, to help people complete their tasks with ease.

Canada
Message

What I'm looking for

I'm looking to help people navigate online tasks easily and quickly while creating positive user journeys and memorable guest experiences.

I have over 10 years of experience designing content and UX user flows that millions of people have used.

I'm a dedicated and optimistic team player who loves using technology to problem solve and help people. I also love the Oxford comma.

I have a proven track record of:

  • delivering high-quality products

  • collaborating with cross-functional stakeholders and team members

  • communicating complex information simply, quickly, and under a time crunch

  • improving usability through my thoughtful communication and attention to detail

I’ve shaped content, hierarchy, and information architecture before while redesigning the Archives of Ontario and Environmental Registry websites (rebuilt navigation and site structure). Also on these projects I’ve done research and worked with researchers to validate assumptions and tweak Figma prototypes using the data collected.

I’ve designed end-to-end journeys that built trust and allowed users to easily make decisions in the DHARMA Travel guest app (simplifying language, testing with users, communicating important details).

Experience

Work history, roles, and key accomplishments

Cabinet Office | Le Bureau du Conseil des ministres logoCM
Current

Senior Content Designer / UX Writer

Jun 2016 - Present (10 years 3 months)

As a lead Content Designer/UX Writer on agile digital product teams, my main responsibilities include:

• creating a positive user experience with words and how they're structured on a page

• guiding users with microcopy, hint and button text, error messages, and longer informational webpages

• communicating complex information in plain, clear, accessible, and inclusive language to save users t

DHARMA logoDH

Operations Manager and Planning Lead

Jul 2024 - Jun 2025 (11 months)

I managed the operational planning and delivery of global trips and experiences hosted by the world's most inspiring people and brands:

• ensuring timelines are met and budgets are consistently kept within 5% to stay financially on track while maintaining high service quality

• sending accurate guest logs, rooming lists, and supplier details on time to hotels and external vendors or DMCs

• conf

Ontario Ministry of Transportation logoOT

Communications Coordinator

Aug 2015 - May 2016 (9 months)

As a Communications Coordinator, I:

• researched and wrote news and general interest stories for the ministry’s intranet to keep staff informed on what was happening around the province, with 3,500 employees reading on a weekly basis

• promoted the Ontario Public Service United Way Campaign by writing informative emails and news stories, which generated attention and garnered new donations/parti

Contiki Holidays logoCH

Trip Leader

Apr 2014 - Sep 2014 (5 months)

In my second season, I led and managed small and large groups around Athens and the Greek islands of Mykonos, Santorini, and Ios in order to provide a structured, fun, informative, and stress-free trip (average guest review score: “Excellent”).

I further developed my communication skills by delivering daily presentations to guests on the surrounding area and the upcoming day’s events to provide

Contiki Holidays logoCH

Community Manager

Oct 2013 - Mar 2014 (5 months)

I was responsible for creating and managing the relationship between the brand and travellers on social media platforms such as Twitter and Instagram, increasing followers by 8% and engagement by 5%.

Using and becoming proficient in Hootsuite, a social media management tool, I strategically launched and tracked the success of the “Early Payment Discount” campaign on Twitter, driving the sales of

Contiki Holidays logoCH

Trip Leader

Apr 2013 - Sep 2013 (5 months)

In my first season, I led and managed small and large groups around Athens and the Greek islands of Mykonos, Santorini, and Ios in order to provide a structured, fun, informative, and stress-free trip (average guest review score: “Excellent”).

I provided information to my guests while also managing all aspects of their trip, liaising with my office and with local operators. Trip leaders are on th

The Siren Group logoTG

Account Coordinator

Feb 2012 - Mar 2013 (1 year 1 month)

I was responsible, amongst other things, for co-managing and implementing public relations initiatives for local and national clients.

This included monitoring traditional media channels, writing press materials, organizing media events, and liaising with journalists, clients, and colleagues in order to deliver messaging and develop positive relationships.

Ontario Tennis Association logoOA

Marketing Intern

May 2010 - Aug 2010 (3 months)

As a summer intern, I worked closely with the Marketing Manager to help plan and collect items for the silent auction at the Ontario Tennis Association's inaugural fundraising tennis tournament.

I also managed the organization's booth set up at the Rogers Cup, hiring and training volunteers, and overseeing its smooth operation.

Education

Degrees, certifications, and relevant coursework

SA

Service Design Network Academy

Service Design "Practitioner Curriculum/Foundations"

Issued Jul 2026

CC

Centennial College

Postgraduate Certificate Program, Corporate Communications and Public Relations

2015 - 2015

UT

University of Toronto

Bachelor's Degree, Sociology and Media Studies

2008 - 2012

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