Open to opportunities

paquita tuyor

@paquitatuyor

Message

Results-driven finance professional specializing in loan processing and customer relations.

Philippines

Message

What I'm looking for

I am seeking a finance role focused on loan operations or customer-facing financial services where I can improve processes, ensure documentation accuracy, and enhance client satisfaction within a collaborative team.

I am a results-driven finance professional with hands-on experience in loan processing, customer relations, and accounting. I prioritize documentation accuracy and process improvement to enhance service quality and operational efficiency.

Throughout my career I have verified loan documents for compliance, coordinated client contract signings, managed cheque clearing processes using standard systems, and supported bookkeeping to maintain accurate financial records. My work has reduced document processing errors and improved customer satisfaction and processing speed.

I collaborate effectively across teams and channels (in-person, phone, email) to resolve client queries, document common concerns, and contribute insights that inform new customer service strategies. I seek roles where I can continue improving operational workflows and client experiences.

Experience

Work history, roles, and key accomplishments

Current

Loans Associate

Current

Asialink Finance Corp.

May 2024 - Present (1 year 8 months)

Verified loan documents for accuracy and compliance and coordinated client contract signings to streamline approval, reducing processing errors and improving customer satisfaction.

Loan Processing Document Review Customer Service & Compliance Process Improvement Communication

Customer Relations Associate

Cantilan Bank, Inc.

Sep 2020 - Mar 2022 (1 year 6 months)

Managed multi-channel client communications and resolved inquiries, documenting customer feedback that informed new service strategies and improved response times.

Customer Service Client Communication Process Improvement Email Support Phone Support

Inward Cheque Clearing Staff

Cantilan Bank, Inc.

Jul 2019 - Sep 2020 (1 year 2 months)

Managed daily cheque settlements and clearing using the Standard Clearing Management System to ensure timely and accurate financial transactions.

Transaction Processing Attention To Detail Time Management

Loans Processor

Cantilan Bank, Inc.

Jun 2018 - Jan 2019 (7 months)

Collected and verified client information for loan applications to ensure compliance with bank processing standards and accurate documentation.

Loan Processing Documentation Verification & Compliance Cross Functional Collaboration

Accounting Staff

SR Metals, Inc.

Aug 2016 - May 2017 (9 months)

Assisted in daily bookkeeping and maintained accurate financial records to support audits and treasury operations.

Bookkeeping Accounting Audit Support

Education

Degrees, certifications, and relevant coursework

St. Paul University Surigao

Bachelor of Science in Business Administration, Marketing Management

2011 - 2016

Completed a Bachelor of Science in Business Administration with a major in Marketing Management, focusing on business and marketing principles to support roles in finance and customer relations.