At Bill Gosling Outsourcing, I locate and verify customer details and update information related to bankruptcy filings. I also handle account updates, loan application inquiries, deceased case recoveries, and unauthorized transaction disputes.
Previously, I supported customers at Genpact and FIS with account inquiries, website support, card issues, and disputes. I documented customer interactions and followed verification and compliance procedures.
My training includes healthcare administration, US medical billing, and HIPAA and PIPEDA compliance. I’ve also completed coursework in QuickBooks, Xero, bookkeeping, and accounting foundations.
