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Lizeth Lasenberry

@lizethlasenberry

Customer service and dispatch professional delivering compliant logistics, collections, and high-volume support.

Zimbabwe
Message

What I'm looking for

I’m looking for a customer-focused role where I can manage accounts, resolve delinquencies, and support dispatch/admin operations—using my experience with billing, negotiation, and compliance to help customers and teams succeed.

I oversee dispatch and administrative operations for a regional trucking company, coordinating drivers, loads, and client communications to ensure on-time deliveries and regulatory compliance. I negotiate freight rates and contracts with brokers and shippers to optimize routing and revenue, while scheduling and dispatching drivers and monitoring ETAs.

I also manage truck insurance, registration, and DOT compliance documents, and I handle billing, invoicing, collections, account reconciliation, and accurate load records. From delivering customer service and merchandise support in a high-volume retail environment to resolving delinquencies through payment plan negotiations, I bring a consistent, friendly approach that helps customers move forward.

Experience

Work history, roles, and key accomplishments

ST
Current

Dispatch and administration

Sr trucking

Jan 2006 - Present (20 years 5 months)

Negotiate freight rates and contracts with other brokersand shippers to optimize routing and
revenue.
2. Schedule and dispatch drivers, assign loads, and monitor ETA’s
3. Manage truck insurance, registration, and DOT compliance

Progressive Leasing logoPL

Customer service/ collection

Oct 2024 - Sep 2025 (11 months)

delinquencies and provide sustainable
Payment solutions while maintaining a positive customer experience.
1. Managed inbound and outbound inquiries, resolved account questions, and guided customers
through payment options.
2. Negotiated and implemented payment plans to return account to status.
3. Helping customers with any questions they have while providing friendly service.

Education

Degrees, certifications, and relevant coursework

TS

Tolleson High School

2000 - 2004

Attended Tolleson High School from 2000 to 2004.

Tech stack

Software and tools used professionally

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