Liyah Johnson
@liyahjohnson
I resolve enterprise IT issues and support cybersecurity operations through service desk expertise.
United StatesWhat I'm looking for
At Macon-Bibb County Government, I deliver enterprise technical support for hardware, software, networking, and access issues while meeting SLA requirements.
I collaborate with systems and network administrators on domain connectivity and enterprise issues, provision users through Active Directory, MDM platforms, and application access management, and support Mitel phone migration across multiple sites.
I've revamped BossDesk workflows, triaged SentinelOne security alerts, and built my cybersecurity foundation through ISC2 CC, CompTIA CySA+, and CompTIA PenTest+ certifications while pursuing a master's in Cybersecurity & Information Assurance.
Experience
Work history, roles, and key accomplishments
IT Service Desk Analyst II
Macon-Bibb County Government
Mar 2026 - Present (6 months)
Delivers technical support for hardware, software, networking, and access-related issues while meeting SLA requirements. Collaborates with administrators to troubleshoot domain connectivity and enterprise issues, and supports user provisioning and Mitel phone migration.
IT Service Desk Analyst I
Macon-Bibb County Government
Sep 2025 - Feb 2026 (5 months)
Revamped BossDesk workflows and improved technician processes. Delivered frontline technical support for hardware, software, networking, and access issues, and triaged SentinelOne security alerts.
Provided technical troubleshooting and customer support for technology devices and software issues. Managed service queues, customer communications, and issue resolution while collaborating with team members.
Education
Degrees, certifications, and relevant coursework
Western Governors University
Master of Science, Cybersecurity & Information Assurance
Pursuing a Master of Science in Cybersecurity and Information Assurance.
Savannah State University
Bachelor of Science, Computer Information Systems
Earned a Bachelor of Computer Information Systems with a focus on Logistics and Supply Chain Management.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Skills
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