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Liviu - Alexandru Aur

@liviu-alexandruaur

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Data Analyst with 9+ years in SaaS, turning SQL/Python/Power BI data into actionable business insights.

Romania

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What I'm looking for

I want to use SQL, Python, and Power BI to deliver clear reporting and dashboards that drive business decisions. I’m at my best in technical, SaaS environments where I can find trends, reduce risk, and improve processes with data.

I’m a Data Analyst with 9+ years of experience in SaaS and technical environments, specializing in data analysis, reporting, and business insights. I turn raw data into actionable outcomes using SQL, Python, Excel, and Power BI, with a strong focus on identifying trends and improving processes.

Most recently at SecTeer (2024–2026), I analyzed system logs and structured datasets to identify recurring issues and performance trends. I collaborated with engineering teams to provide data-driven insights and improved troubleshooting efficiency by identifying root causes using data analysis techniques.

Previously at Planable (2023–2024), I analyzed customer usage data and engagement metrics to identify churn risks, then built reports and dashboards to monitor KPIs and customer health. I’ve also designed SQL + Power BI e-commerce analyses and dashboards for revenue trends and KPIs, and supported operations by optimizing team performance metrics and SLA compliance at Webhelp.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

SecTeer

Jan 2024 - Jan 2026 (2 years)

Analyzed system logs and structured datasets to identify recurring issues and performance trends. Partnered with engineering teams to speed issue resolution by using data-driven root-cause analysis.

Log Analysis Data Cleaning Root Cause Analysis Troubleshooting KPI Analysis Data Visualization Business Intelligence

Customer Success Manager

Planable

Jan 2023 - Jan 2024 (1 year)

Analyzed customer usage and engagement metrics to identify churn risks and monitor customer health. Built reports and dashboards for KPIs to support retention and product improvement decisions.

Power BI Data Visualization KPI Analysis Customer Analytics And Engagement Metrics Business Intelligence Data Cleaning

Team Leader

Webhelp

Jan 2021 - Jan 2023 (2 years)

Analyzed team performance metrics and KPIs to improve operational efficiency. Developed Excel-based reporting to track productivity and SLA compliance.

Excel KPI Analysis Reporting Operational Efficiency Data Visualization Performance Metrics Business Intelligence

Merchant Support Analyst

2Checkout

Jan 2018 - Jan 2018 (0 months)

Queried databases with SQL to investigate transaction and integration issues. Analyzed API and payment data to identify inconsistencies and improve system reliability.

SQL Data Validation Troubleshooting Reliability