CRcristina radu
@cristinaradu
Operations professional with 10+ years improving service delivery, compliance, and team performance.
MoldovaWhat I'm looking for
I am an operations-focused professional with over a decade of experience in aviation operations, customer experience and quality assurance. I have a Master's in Economic Sciences and a background in management, which complements my operational expertise and analytical approach.
At Qatar Airways I progressed from cabin crew to Operation Supervisor, leading flight briefs, coordinating between flight deck and ground services, and ensuring on-time, standards-compliant service delivery. I documented incidents using company SMS tools and submitted performance insights via operational platforms.
I coach and develop teams, preparing junior staff and grooming senior members for promotion through targeted training and mentorship. Previously I led quality assurance and customer experience functions, conducting audits, producing reports, and resolving escalations with strong outcomes.
I thrive in high-pressure, multicultural environments and am passionate about continuous improvement, building a quality culture, and helping people perform at their best.
Experience
Work history, roles, and key accomplishments
QAOperation Supervisor
Qatar Airways
May 2022 - Aug 2025 (3 years 3 months)
Supervised flight operations, coordinated between flight deck and ground services, ensured resource allocation and compliance with destination paperwork, and documented incidents and performance via Rolls-Royce SMS and iPrism.
QAPremium/Economy Cabin Crew
Qatar Airways
Nov 2014 - May 2022 (7 years 6 months)
Performed pre-flight checks and cabin preparation, managed passenger flow and special-needs service, executed in-flight service tasks, and reported incidents to supervisors to maintain service standards.
Quality Assurance Analyst
ICS SandMedia Technologies
Sep 2013 - Jun 2014 (9 months)
Conducted internal QA audits to ensure SLA adherence, produced quality reports with corrective recommendations, and supported training improvements using data-driven insights.
Customer Experience Manager
ICS SandMedia Technologies
Dec 2011 - Sep 2013 (1 year 9 months)
Managed team workflows and coached staff to improve productivity and service outcomes, tracked KPIs, and handled customer escalations with successful resolutions.
Education
Degrees, certifications, and relevant coursework
AMAcademy of Economic Studies of Moldova
Master in Economic Sciences, International Trade
2009 - 2011
Completed a Master in Economic Sciences with a focus on International Trade between 2009 and 2011.
UDUniversité d'Orléans
Licence in Management and Administration, Management and Administration
2008 - 2009
Completed a Licence in Management and Administration during the 2008–2009 academic year.
AMAcademy of Economic Studies of Moldova
Licence in Economic Science, World Economy and International Economic Relations
2006 - 2009
Completed a Licence in Economic Science with studies in World Economy and International Economic Relations from 2006 to 2009.
Tech stack
Software and tools used professionally
Availability
Location
MoldovaAuthorized to work in
Social media
Job categories
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