Open to opportunities

Lisseth Hernández

@lissethhernndez

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Driven operations manager focused on optimizing processes and team performance.

Spain

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What I'm looking for

I seek a role that fosters collaboration and allows for continuous learning and growth.

As a Business Operations Manager at TROOP Travel Inc, I excel in optimizing global operations across multiple hubs, ensuring compliance and seamless support for a distributed workforce. My role involves enhancing efficiency and aligning operations with strategic goals, which has led to successful company-wide events with 99% attendance.

With a strong background in HR management, I have implemented and managed HRIS platforms to streamline global HR operations. My experience includes overseeing critical processes such as visa management and employee engagement, fostering a collaborative environment. I am committed to continuous professional growth and thrive on tackling diverse initiatives that support company needs.

Experience

Work history, roles, and key accomplishments

Current

Business Operations Manager

Current

TROOP Travel Inc

Jan 2023 - Present (2 years 4 months)

Optimized global operations across multiple hubs, enhancing efficiency and compliance. Managed company-wide events with high attendance, established supplier partnerships, and oversaw HR processes including onboarding and employee engagement. Implemented HRIS platforms to streamline operations and managed financial processes.

Operations Management Event Planning HRIS Implementation Relationship Management Compliance Financial Management Strategic Problem Solving Cross Functional Collaboration Employee Engagement Process Optimization

Admin Coordinator

Jun 2021 - Jan 2023 (1 year 7 months)

Directed administrative operations to enhance collaboration and streamline international student enrollment. Coordinated with various departments to ensure compliance and provided support to students, managing school-wide initiatives.

Administration Student Support Initiatives Compliance Cross Functional Collaboration Inventory Management Communication

Head of Admin & Office Manager

Domestic Data Streamers

Jan 2022 - Jan 2023 (1 year)

Managed financial operations including accounts payable/receivable and payroll. Collaborated with project managers on budget management and HR operations, ensuring compliance with legal requirements and optimizing supplier relationships.

Financial Management HR Operations Budget Management Compliance Payroll Processing Account Reconciliation Cost Optimization

Account Executive

Press & PR Consultant

Jan 2020 - Jun 2021 (1 year 5 months)

Managed client accounts and public relations strategies, enhancing brand visibility and engagement. Developed communication plans and coordinated media outreach to support client objectives.

Account Management Public Relations Client Engagement Communication Strategy Strategic Planning Relationship Management Project Coordination Team Collaboration

Cultural Representative

Walt Disney Co.

Apr 2012 - Apr 2013 (11 months)

Served as a cultural representative, engaging with guests and providing insights into cultural experiences. Facilitated interactions and enhanced guest experiences through effective communication and cultural exchange.

Communication Facilitation Customer Service Cultural Exchange Team Collaboration Problem Solving Public Speaking

Education

Degrees, certifications, and relevant coursework

Universidad Complutense de Madrid

Professional Certificate, Fashion Events Direction

2014 -

Completed a Professional Certificate in Fashion Events Direction in collaboration with Elle Magazine, focusing on event planning and management in the fashion industry.