Open to opportunities

Lisa User

@lisauser1

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Technical Support Specialist with a strong background in customer service.

United Kingdom

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What I'm looking for

I am seeking a dynamic, customer-centric team where I can contribute my expertise and grow professionally.

As a Technical Support Specialist, I bring a wealth of experience in customer service and business development, particularly within SaaS and hardware environments. My role at FIFA Digiswitch allowed me to diagnose and resolve complex technical issues while collaborating closely with engineering teams. I pride myself on my ability to understand user needs and deliver tailored solutions that prioritize customer satisfaction.

Throughout my career, I have demonstrated a strong commitment to continuous improvement and problem-solving. My experience at Concentrix involved analyzing technical issues and implementing operational procedures that enhanced team efficiency. I also have a solid background in business development, having managed valuable contracts and projects at Insight UK, where I honed my skills in client research and relationship management.

Experience

Work history, roles, and key accomplishments

Technical Support Engineer

FIFA Digiswitch

Sep 2024 - Dec 2024 (3 months)

Diagnosed and provided technical support via ticketing system and emails. Collaborated with the engineering team to escalate and resolve complex technical issues.

Technical Support Ticketing Systems Email Support Troubleshooting Collaboration Documentation Knowledge Base

Customer Technical Support

Concentrix

Sep 2021 - May 2024 (2 years 8 months)

Analyzed, identified, and solved technical issues via chat, phone, ticketing system, and emails. Escalated customer feedback or issues to appropriate internal team members and implemented operational procedures.

Chat Support Phone Support Ticketing Systems Email Support Customer Service

Operational Assistant Manager

Fierce Grace Hot Yoga

Sep 2012 - Mar 2017 (4 years 6 months)

Managed the overall running of the flagship yoga studio. Developed and updated standard operational procedures to optimize performance and conducted comprehensive staff training.

Operations Management Standard Operating Procedures Staff Training Marketing Analysis Sales Analysis Business Growth Studio Management Performance Optimization Customer Service Team Leadership

Business Development Manager

Insight UK

Feb 2008 - Feb 2011 (3 years)

Sold IT solutions B2B and managed a number of large, valuable contracts and projects. Researched client's business strategies, markets, competitive landscape, and operating methods.

Business Development B2B Sales Contract Management Project Management Market Research Competitive Analysis Cold Calling Sales Strategy

Education

Degrees, certifications, and relevant coursework

London South Bank University

Bachelor of Arts, International Marketing for Tourism & Hospitality Industry

Grade: 2.1 Hons Degree

Studied International Marketing for the Tourism & Hospitality Industry. Gained a comprehensive understanding of marketing principles and their application within the tourism and hospitality sectors.